Remote Senior AI Engineer

Description:

• TheyDo is a fully remote B2B SaaS organization founded in 2019, focused on journey management.
• The company has raised a total of nearly $50 million in funding, with notable angel investors from companies like Intercom, Miro, and OpenAI.
• TheyDo partners with major enterprises such as Cisco, Ford, and Johnson & Johnson to optimize customer journeys.
• The role of Senior AI Engineer involves analyzing unstructured qualitative customer insights using machine learning.
• Responsibilities include delivering text and NLP capabilities, translating business problems into ML/AI challenges, building proofs-of-concept, and collaborating with product and tech teams to identify and develop opportunities.

Requirements:

• Candidates must have extensive experience working with NLP, particularly with large language models (LLMs).
• Experience in designing, building, and evaluating retrieval-augmented generation (RAG) systems is required.
• A passion for innovation and the ability to execute experiments quickly is essential.
• Proficiency in Python and SQL, along with experience using AWS services, is necessary.
• Candidates should have experience implementing observability for ML systems and managing LLMOps processes.
• A product-focused mindset is important, with an emphasis on understanding user interactions and behaviors.
• The ideal candidate should be organized, self-directed, and excel in asynchronous workflows, maintaining thorough documentation for team collaboration.

Benefits:

• Competitive compensation and pre-IPO equity are offered, allowing team members to have ownership in the company.
• The position allows for fully remote work with flexible hours, promoting autonomy and flexibility.
• Health insurance benefits are provided, prioritizing the health and wellbeing of employees.
• Employees receive a minimum of 25 days of paid holiday per year, plus public holidays and additional time off during a company-wide winter shutdown.
• A learning and development budget is available to support personal and professional growth.
• A wellbeing budget is provided to support mental and physical health initiatives.
• Paid parental leave is offered, with six months for primary caregivers and six weeks for secondary caregivers, fully paid.
• Home office or co-working support is available to create an ideal workspace.
• Company events are organized for in-person connection and team building.
• Employees are equipped with the latest technology and tools to facilitate collaboration and productivity.