Description:

TheyDo is a fully remote B2B SaaS organization founded in 2019, focused on journey management.
The company has raised a total of nearly $50 million in funding, with notable angel investors from companies like Intercom, Miro, and OpenAI.
TheyDo partners with major enterprises such as Cisco, Ford, and Johnson & Johnson to optimize customer journeys.
The role of Senior AI Engineer involves analyzing unstructured qualitative customer insights using machine learning.
Responsibilities include delivering text and NLP capabilities, translating business problems into ML/AI challenges, building proofs-of-concept, and collaborating with product and tech teams to identify and develop opportunities.
The position requires a proactive approach to experimenting with new ideas and staying updated on ML/AI developments.

Requirements:

Candidates must have extensive experience working with NLP, particularly with large language models (LLMs).
Experience in designing, building, and evaluating retrieval-augmented generation (RAG) systems is required.
A passion for innovation and the ability to execute experiments quickly is essential.
Proficiency in Python and SQL, along with experience using AWS services, is necessary.
Candidates should have experience implementing observability for ML systems and managing LLMOps processes.
A product-focused mindset is important, with an emphasis on understanding user interactions and behaviors.
The ideal candidate should be organized, self-directed, and excel in asynchronous workflows, maintaining thorough documentation for team collaboration.

Competitive compensation and pre-IPO equity are offered, allowing team members to have ownership in the company.
The position allows for fully remote work with flexible hours, promoting autonomy and flexibility.
Health insurance benefits are provided, prioritizing the health and wellbeing of employees.
Employees receive a minimum of 25 days of paid holiday per year, plus public holidays and additional time off during a company-wide winter shutdown.
A learning and development budget is available to support personal and professional growth.
A wellbeing budget is provided to help employees nurture their mental and physical health.
Paid parental leave is offered, with six months for primary caregivers and six weeks for secondary caregivers, both fully paid.
Home office or co-working support is available, allowing employees to choose their preferred workspace.
The company hosts regular in-person events for team bonding and strategizing.
Employees are equipped with the latest technology and tools to facilitate collaboration and productivity.
The benefits package is continuously growing as the company expands.