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Description:
Design, develop, and implement AWS Connect processes for applications, forms, workflow, policies, access control, and interfaces to support client processes.
Provide recommendations for enhancing existing operations and suggest new updates or modifications.
Support and enhance existing processes based on new requirements or upgrades.
Facilitate requirements gathering, review, and document requirements.
Design and develop solutions within the ServiceNow environment.
Requirements:
Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field.
7 years of experience working with large enterprise frameworks.
7 years of hands-on experience with the AWS Cloud platform.
3 years of hands-on experience with Amazon Connect.
3 years of experience using Node.js, Python, or Java for development.
3 years of experience in designing call routing & messaging.
Excellent interpersonal and communication skills.
Must be able to obtain and maintain a Public Trust as per contract requirement.
Benefits:
Opportunity to work remotely.
Long-term contract.
Chance to work with a team of professionals with extensive experience.
Market-relevant benefits provided.
Opportunities for professional growth and development.