Remote Senior Backend Engineer - Workflows

Description:

• The Senior Backend Engineer will join the Workflows squad at Customer.io, playing a pivotal role in developing the backbone of the customer engagement platform.
• This position involves directly contributing to core features that help businesses create meaningful conversations at scale.
• The engineer will tackle complex problems related to scalability, data processing, and high availability.
• Collaboration with frontend engineers, product managers, and designers is essential to deliver features that enhance user satisfaction.
• The role offers the flexibility to work remotely from anywhere in the world, within a culture that values diversity, inclusion, and work-life balance.
• Responsibilities include designing and implementing robust services in Go, improving data handling and storage solutions, and addressing performance bottlenecks in current systems.
• The engineer will guide other engineers, promoting best practices in software development and fostering a culture of technical excellence.

Requirements:

• Candidates should have preferably 7+ years of backend development experience, with a proven track record in developing high-performance, scalable, distributed systems.
• Strong proficiency in Go is required, along with experience in cloud infrastructure services and building cloud-native applications.
• Solid experience with relational databases, particularly MySQL, is necessary, including the ability to write optimized queries and design effective database schemas.
• The candidate must be capable of diagnosing and resolving complex technical issues and committed to improving existing systems and processes.
• Excellent communication skills and a collaborative spirit are essential, as well as comfort in working within a distributed team environment and engaging with various stakeholders.
• Candidates must be able to work within North/South American time zones.

Benefits:

• Customer.io offers unlimited PTO, encouraging at least 20 vacation days in addition to holidays and sick days.
• Employees receive 16 weeks of paid parental leave, including for adoption and foster care.
• The company covers 100% of insurance premiums for employees and their dependents.
• There is a 401k retirement matching program, offering up to a 5% dollar-for-dollar match on retirement contributions.
• An annual healthy lifestyle budget of $1,500 is provided for gym memberships, classes, and fitness equipment.
• A monthly Remote Work Stipend of $250 is available for home internet, cell phone, and other remote work costs.
• Employees can receive $300 monthly for co-working space rental reimbursement.
• A yearly professional education budget of $2,000 is allocated for conferences, courses, workshops, and books.
• A $1,500 home office budget is provided to ensure ergonomic and effective working conditions.
• After five years of employment, employees are eligible for a one-month sabbatical.
• Opportunities to meet in person with peers throughout the year are also available.