Remote Senior Consultant – ITIL/ITSM Network Security Operating Model Design

Description:

• The position is for a Senior Consultant specializing in ITIL/ITSM Network Security Operating Model Design.
• This is a remote, contracted role aimed at implementing IT service management maturity practices within the network security team.
• The consultant will assist in delivering a roadmap and other deliverables for an enhanced network security team operating model based on industry standards.
• The role requires experience in large enterprises and expertise in ITIL and ITSM, along with strong IT Security and IT GRC architecture and control design skills.
• The contract duration is 6 weeks.
• Primary duties include working with enterprise teams to develop, align, and enhance an operational framework, which encompasses operational standards, roles and responsibilities, service menus, cost models, metric development, and a roadmap.
• Responsibilities involve interviewing customer SMEs, analyzing current operating models, developing future state documentation, and creating workflows to enhance the network security operating model.
• The consultant will identify a strategy for the mission/vision and develop a network security operating model roadmap that includes various management areas such as Service Catalog Management, Service Level Management, and Continuous Improvement.

Requirements:

• A minimum of 2-3 years of experience with ITIL v4 and ITSM for end-to-end processes is required.
• Hands-on experience in developing robust enterprise-level operationalization frameworks is necessary.
• The candidate must have experience applying the ITIL framework to IT Security operations.
• Familiarity with agile and product-based agile frameworks, including DevOps processes, is essential.
• The ability to incorporate industry standards into the operationalization framework is required.
• Experience in developing RACI models and Operations Service Menus is necessary.
• The candidate should be able to develop cost models aligned to service menus and metrics aligned to SLAs/SLOs and KPIs.
• Experience in designing continuous improvement feedback process controls and automating tasks in a demand intake capacity is required.
• The candidate must have IT and/or IT Security process engineering experience and the ability to translate business objectives into implementation priorities.
• Experience with ServiceNow for implementing ITSM processes for enterprise business functions is essential.
• ITIL Certification is required.
• Excellent analytical, documentation, and interpersonal communication skills are necessary.
• The candidate should be a collaborative team worker, flexible to accommodate different time zones, and possess project management and organizational skills with attention to detail.
• A Bachelor's degree or equivalent training, education, and work experience is required.
• Cybersecurity certifications such as CISSP or CISM are preferred.

Benefits:

• The position offers the flexibility of remote work.
• The contract duration is 6 weeks, providing a short-term engagement opportunity.
• The role allows for collaboration with enterprise teams and the chance to influence the operational framework of the network security team.
• The consultant will gain experience in applying ITIL and ITSM frameworks in a practical setting, enhancing their professional skills.
• The position provides an opportunity to work with industry standards and best practices in IT service management and network security.