Remote Senior Customer Solutions Engineer (Remote, UK)

Description:

• Join the elite Customer Solutions Engineering team at Grafana Labs as a Senior Customer Solutions Engineer, responsible for platform adoption and expansion for customers.
• Educate and enable customers on leveraging the Grafana stack through demos, hands-on enablement, and design guidance.
• Collaborate with the Sales team to qualify and close opportunities by articulating Grafana's value proposition.
• Provide design and implementation guidance for Grafana Cloud, including data sources, authentication, alerting, and dashboards.
• Perform monthly health checks, identify trends from support tickets, and assist in root cause analysis.
• Propose, design, and present prototypes, demos, and proofs-of-concept to various audiences.
• Deliver technical presentations to potential and existing customers, drive product conversations, and enhance documentation.
• Communicate with customers and internal teams to provide feedback on products and the competitive landscape.

Requirements:

• 5+ years of technical sales experience, preferably with Open Source technologies or in the Metrics/Monitoring space.
• Ability to creatively solve Customer Adoption Challenges and assist with technical issues and troubleshooting.
• Deep knowledge of Operational Expertise in the Grafana Platform and extensive Deployment Design Expertise.
• Excellent written and oral communication skills to collaborate with internal teams and customers.
• Strong technical mindset, desire to grow technically, and passion for solving technical challenges.

Benefits:

• Competitive OTE compensation range in the United Kingdom (£105,000-132,000) with equity, bonus, and other benefits.
• Opportunity to be an early member of the Customer Solutions Engineering team at Grafana Labs.
• Work remotely and contribute to Grafana's worldwide growth by educating and ensuring customer success.
• Collaborate with a diverse mix of talented individuals in a supportive and inclusive work environment.
• Access to perks and benefits outlined on Grafana's careers page.