Remote Senior Customer Solutions Engineer (Remote, West US)
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Description:
- Join the elite Customer Solutions Engineering team at Grafana Labs, responsible for platform adoption and expansion for customers
- Educate and enable customers on leveraging the Grafana stack through demos, hands-on enablement, and design guidance
- Collaborate with Sales team to qualify and close opportunities by articulating Grafana's value proposition
- Provide design and implementation guidance for Grafana Cloud, including data sources, authentication, alerting, and dashboards
- Perform monthly health checks, identify trends from support tickets, and assist in root cause analysis
- Assist in building/modifying critical SLA dashboards within the production environment
- Propose, design, and present prototypes, demos, and proofs-of-concept to various audiences
- Own technical engagement with customers, deliver product and technical presentations, and drive product conversations based on customer needs
- Enhance documentation, write blog posts, record videos, and contribute knowledge base articles
Requirements:
- 5+ years of technical sales experience, preferably with Open Source technologies or in the Metrics/Monitoring space
- Ability to creatively solve Customer Adoption Challenges and assist customers with technical issues
- Deep knowledge of Operational Expertise in the Grafana Platform and extensive Deployment Design Expertise
- Excellent written and oral communication skills to collaborate with internal teams and customers
- Strong technical mindset, desire to grow technically, and love for solving technical challenges
Benefits:
- Competitive OTE compensation range of $215,000-$240,000 in the United States
- Additional benefits include equity, bonus (if applicable), and other benefits listed on the Grafana Labs careers page
- Opportunity to work with a diverse mix of talented individuals in an Equal Opportunity Employer environment
- Access to perks and benefits outlined on the Grafana Labs careers page
- Commitment to building a strong organization through equality and diversity, promoting growth and inclusivity
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