Remote Senior Customer Success Engineer, East

Description:

• The Senior Customer Success Engineer at Vercel will be responsible for resolving customer concerns, enhancing internal tooling, and engineering solutions to optimize customer experience on the platform.
• The role involves collaborating with various Vercel teams to troubleshoot customer issues, provide guidance internally and externally, and specialize in specific product areas.
• Responsibilities also include enhancing documentation, processes, and policies, as well as supporting Enterprise requests.
• The position requires availability for holiday, weekend, and on-call work based on a rotational system to ensure exceptional customer service throughout the customer journey.

Requirements:

• The ideal candidate should have experience in frontend development with Next.js and possess a deep understanding of modern web architecture, frontend frameworks like React, cloud technologies, serverless computing, and DNS.
• Strong problem-solving skills to address root causes of recurring issues, incident management expertise, and exceptional communication abilities are essential.
• Candidates should have at least 3 years of experience in a highly technical support role and be comfortable working in a fully remote, globally distributed team.
• Ability to mentor team members, work within a weekend and on-call rota, and deliver an unparalleled customer experience are key requirements.

Benefits:

• The position offers a competitive compensation package, including stock options.
• Inclusive Healthcare Package is provided.
• Opportunities for learning and growth through mentorship and participation in skill-building events.
• Flexible Time Off policy with recommended 4-weeks vacation per year and paid holidays.
• Remote-friendly work environment with teammates from different time zones.
• Provision of necessary gear for the role and a WFH budget for setting up a conducive workspace.