Remote Senior Customer Support Engineer (UK Based & Mobile Security)

Description:

• Zimperium is seeking Customer Support Engineers (various levels up to Senior) to provide technical expertise and support to customers using their mobile security solution.
• Responsibilities include understanding mobile applications, troubleshooting customer-reported issues, ensuring high customer satisfaction, collaborating with internal teams, and advocating for customers.
• Desired skills include strong SQL skills, Python/Java scripting, Unix skills, experience with mobile apps and MDM solutions, familiarity with SIEM tools and cloud architecture.
• Qualifications include a Bachelor’s degree in computer science or equivalent, 5+ years of experience for senior roles or 1-3 years for junior roles in enterprise software solutions, customer support, and mobile device management.
• Hands-on experience with Python, Java, SQL scripting, and mobile application infrastructure is required.
• Candidates should be self-motivated, customer-oriented, and have excellent communication skills.

Requirements:

• Bachelor’s in computer science or information technology or an equivalent engineering degree.
• 5+ years (senior) or 1-3 years (junior) of experience working with Enterprise software solutions, startup experience desirable.
• 5+ years’ experience (senior) or 1-3 years (junior) in customer support roles, preferably with security and mobile device management solution providers.
• Good understanding and proven experience in supporting cloud-based web applications.
• Hands-on skillsets with Python, Java and SQL Scripting. At least 1-3 years of experience implementing and supporting Mobile application infrastructure.
• Self-motivated, extensive troubleshooting skills and knowledge of debugging required.
• Customer oriented and face to face post-sales services experience with excellent communications skills.
• Experience in Mobile app delivery and deployment concepts on iOS and Android will be a plus.

Benefits:

• Opportunity to work with a global leader in enterprise mobile security.
• Competitive salary and benefits package.
• Remote work flexibility.
• Equal opportunity employer with a diverse and inclusive work environment.