Remote Senior Data Center Infrastructure Maintenance Engineer

Description:

• Monitor ticket queues for newly escalated issues.
• Triage and act upon events discovered by monitoring systems.
• Troubleshoot issues with server and network infrastructure.
• Triage, diagnose, repair, or replace server and network components and infrastructure.
• Coordinate with other ZS teams to schedule and complete break/fix activities.
• Work with relevant groups to ensure all corrective actions are fully validated.
• Engage and assist remote Smart Hands and other 3rd parties as needed.
• Escalate to Data Center and Transit Providers to troubleshoot and resolve complex issues.
• Update tracking documents consistently, accurately, and clearly.
• Attend team meetings to plan and schedule maintenance and repair work.
• Occasional after-hours work involved, but on-call duty is not required.

Requirements:

• 5+ years of experience working within production Data Center environments.
• Deep understanding of server and network infrastructure and componentry.
• Solid working knowledge of LINUX/UNIX systems.
• Experience with engaging remote Data Center “Smart Hands”.
• Strong organizational skills, work prioritization, effective communication, and ability to respond promptly.
• Familiarity with the Google, Atlassian, and Microsoft suites of tools.

Benefits:

• Opportunity to work with one of the leading cloud security companies serving Fortune 500 companies.
• Collaborative and inclusive work culture fostering innovation.
• Remote work flexibility within the Netherlands.
• Competitive salary and benefits package.
• Equal opportunity and affirmative action employer promoting diversity and inclusivity.