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Description:
Wolt is seeking a Senior Data Scientist to join their Support Group, which focuses on developing in-house customer service tooling.
The role involves working on support chat, operational tooling for support agents, and self-service and automation.
The candidate will be embedded in a cross-functional development team, collaborating with engineers, designers, and product and analytics professionals.
Responsibilities include contributing to projects with visible business impact, owning the data science components of solutions, and managing the entire development lifecycle from ideation to deployment and maintenance.
Potential work topics include developing co-pilot tools for support associates and AI assistants for customers, as well as traditional machine learning and optimization problems.
The position can be based in Helsinki, Berlin, Stockholm, or remotely in Finland, Sweden, or Germany.
Requirements:
The ideal candidate should identify as a Data Science enthusiast and be passionate about solving problems and making a business impact through Data Science.
Previous experience in building Data Science, Machine Learning, and AI solutions with measurable impact is required.
The candidate must understand how to build data products and care about the end user experience.
Experience in building production-level ML and AI solutions, including real-time applications and large-scale deployments, is essential.
A deep understanding of Machine Learning and AI, solid knowledge of Statistics, and experience in Natural Language Processing (NLP) are necessary.
The candidate should have experience working as part of an engineering team to solve complex problems with large-scale and real-time requirements.
An interest in Large Language Models (LLMs) and Generative AI (GenAI) and their applications in production is preferred.
Benefits:
The compensation package includes a negotiable combination of monthly pay and DoorDash Restricted Stock Units (RSUs).
Employees will have the opportunity to own a piece of the company as it grows and succeeds.
The company promotes a diverse and inclusive work environment, encouraging individuals from various backgrounds to apply.