Remote Senior Data Scientist, Support (GenAI)

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Description:

  • Wolt is seeking a Senior Data Scientist to join their Support Group, which focuses on developing in-house customer service tooling.
  • The role involves working on support chat, operational tooling for support agents, and self-service and automation.
  • The candidate will be embedded in a cross-functional development team, collaborating with engineers, designers, and product and analytics professionals.
  • Responsibilities include contributing to projects with visible business impact, owning the data science components of solutions, and managing the entire development lifecycle from ideation to deployment and maintenance.
  • Potential work topics include developing co-pilot tools for support associates and AI assistants for customers, as well as traditional machine learning and optimization problems.
  • The position can be based in Helsinki, Berlin, Stockholm, or remotely in Finland, Sweden, or Germany.

Requirements:

  • The ideal candidate should identify as a Data Science enthusiast and be passionate about solving problems and making a business impact through Data Science.
  • Previous experience in building Data Science, Machine Learning, and AI solutions with measurable impact is required.
  • The candidate must understand how to build data products and care about the end user experience.
  • Experience in building production-level ML and AI solutions, including real-time applications and large-scale deployments, is essential.
  • A deep understanding of Machine Learning and AI, solid knowledge of Statistics, and experience in Natural Language Processing (NLP) are necessary.
  • The candidate should have experience working as part of an engineering team to solve complex problems with large-scale and real-time requirements.
  • An interest in Large Language Models (LLMs) and Generative AI (GenAI) and their applications in production is preferred.

Benefits:

  • The compensation package includes a negotiable combination of monthly pay and DoorDash Restricted Stock Units (RSUs).
  • Employees will have the opportunity to own a piece of the company as it grows and succeeds.
  • The company promotes a diverse and inclusive work environment, encouraging individuals from various backgrounds to apply.
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