Remote Senior Data Scientist, Support (GenAI)

Description:

• Wolt is seeking a Senior Data Scientist to join their Support Group, which focuses on developing in-house customer service tooling.
• The role involves working on support chat, operational tooling for support agents, and self-service and automation.
• The candidate will be embedded in a cross-functional development team, collaborating with engineers, designers, and product and analytics professionals.
• Responsibilities include contributing to projects with visible business impact, owning the data science components of solutions, and managing the entire development lifecycle from ideation to deployment and maintenance.
• Potential work topics include developing co-pilot tools for support associates and AI assistants for customers, as well as traditional machine learning and optimization problems.
• The position can be based in Helsinki, Berlin, Stockholm, or remotely in Finland, Sweden, or Germany.

Requirements:

• The ideal candidate should identify as a Data Science enthusiast and be passionate about solving problems and making a business impact through Data Science.
• Previous experience in building Data Science, Machine Learning, and AI solutions with measurable impact is required.
• The candidate must understand how to build data products and care about the end user experience.
• Experience in building production-level ML and AI solutions, including real-time applications and large-scale deployments, is essential.
• A deep understanding of Machine Learning and AI, solid knowledge of Statistics, and experience in Natural Language Processing (NLP) are necessary.
• The candidate should have experience working as part of an engineering team to solve complex problems with large-scale and real-time requirements.
• An interest in Large Language Models (LLMs) and Generative AI (GenAI) and their applications in production is preferred.

Benefits:

• The compensation package includes a negotiable combination of monthly pay and DoorDash Restricted Stock Units (RSUs).
• Employees will have the opportunity to own a piece of the company as it grows and succeeds.
• The company promotes a diverse and inclusive work environment, encouraging individuals from various backgrounds to apply.