Remote Senior Director, App Product

Description:

• Shippo is a shipping layer of the internet, aiming to make merchants successful through world-class shipping solutions.
• The Senior Director of App Product will work cross-functionally with go-to-market and product stakeholders to enhance shipping experiences for SMB merchants.
• The role involves understanding merchant shipping workflows and designing optimal solutions for them.
• Responsibilities include defining and implementing the product vision, strategy, and roadmap for the app, ensuring alignment with company goals and customer needs.
• The director will lead and mentor a team of product managers to deliver high-quality app features for over 100,000 merchants worldwide.
• The position requires collaboration with engineering, marketing, sales, and customer support to drive product initiatives and ensure successful launches.
• The director will own and drive Shippo’s understanding of SMBs through market research and competitive analysis.
• Prioritization of product roadmap items will be based on customer feedback, stakeholder input, and data analytics.
• The role includes overseeing the product development process and partnering closely with engineering and design for timely delivery of features.
• Monitoring and analyzing key performance metrics to drive continuous improvement and optimize user experience is essential.
• The director will act as an advocate for the app within the organization, communicating product vision and updates to stakeholders and executive leadership.
• Staying updated with industry trends and best practices is crucial to maintain competitiveness and innovation in the mobile app.

Requirements:

• Candidates must have 10+ years of experience with a strong focus on building B2B products for retail brands in high transaction volume environments.
• A minimum of 5 years of experience in building and managing high-performing product teams is required.
• A demonstrable track record of successfully leading and growing app products with a large user base is essential.
• Experience in logistics, fulfillment, and e-commerce shipping products and services is necessary.
• A deep understanding of Agile methodologies and product management tools such as JIRA is required.
• Exceptional communication and interpersonal skills are needed to influence and collaborate with stakeholders at all levels.
• Candidates should have a deep understanding of brand/retail customers with strong B2C e-commerce experience.
• At least 3 years of experience working in fast-paced environments, building and scaling B2B SaaS products is required.

Benefits:

• Shippo offers healthcare coverage for medical, dental, and vision, with 90% covered by the company, including dependents, and pet coverage available.
• The company has a take-as-much-as-you-need vacation policy and flexible working arrangements.
• There is a one week-long company-wide winter shutdown.
• Employees receive 3 Volunteer Days Off (VTOs) annually.
• A WFH stipend is provided to set up home offices.
• Shippo matches charity donations up to $100.
• The company offers dedicated programs, coaching, tools, and resources for professional and career growth, along with an individual learning stipend for personal development.
• Employees can enjoy fun team in-person time through the Shippos Everywhere program, which includes regular team and company off-sites and local gatherings throughout the year.