Remote Senior Engineer, Customer Solutions (Post-sales)

Description:

• The Senior Engineer, Customer Solutions at Gretel will play a crucial role in the post-sales process, focusing on integration and implementation by providing technical support to both internal and external customers.
• Responsibilities include evaluating current and future tooling for customer support, troubleshooting customer issues, writing custom configurations, and ensuring operational transparency and resiliency in deployed applications.
• The role involves collaborating with pre-sales engineering, defining and prioritizing projects with engineering and product leads, and providing technical leadership and mentorship.
• The position requires at least 5 years of experience in software development, DevOps, or site reliability engineering, with expertise in scalable, API-based architectures and direct customer support.
• Preferred qualifications include experience with Python and/or Go, cloud platforms (AWS, Azure, GCP), Kubernetes, data engineering, and remote work in a distributed company.

Requirements:

• Minimum 5 years of professional experience in software development, DevOps, or site reliability engineering.
• At least 3 years of experience with scalable, API-based architectures.
• At least 3 years of direct customer support experience.
• Proficiency in agile development methodologies.
• Experience leading the delivery of large-scale distributed systems.
• Strong communication skills for interacting with customers.

Benefits:

• Competitive compensation ranging from $170,000 to $200,000 USD for Senior Solutions Engineer and $190,000 to $220,000 USD for Staff Solutions Engineer.
• Opportunity to work remotely in the U.S. and Canada.
• Inclusive and diverse work environment.
• Equal opportunity employer with a commitment to creating an inclusive workplace.
• Benefits and perks available, including stock options, based on interview performance and level of experience.