Remote Senior Escalations Engineer - India

Description:

• The Senior Escalations Engineer at JumpCloud will be responsible for managing and resolving complex technical issues escalated from the frontline global support teams.
• They will work closely with product and engineering teams to minimize downtime, degradation, and assist with complex data queries.
• The role involves driving and guiding the triaging of issues, escalating issues to product teams, and communicating impact to management and customers.
• The engineer will be proficient with the product's solutions, act as a resource for team members, and help others understand and communicate the issue.
• They will serve as a bridge between customer support and product/development teams, empowered to fix and push code directly.

Requirements:

• Must have 5+ years of strong SQL skills and experience working with complex schemas, as well as NoSQL DB such as MongoDB, Cassandra, etc.
• Ability to debug javascript, Python, or Go, with strong scripting/automation skills using Bash, PowerShell, or Python.
• Familiarity with Identity and Access management (IAM) concepts, including SSO/Federation, multi-factor authentication, directory services, and privileged access management (PAM).
• Expected to learn the JumpCloud platform in detail.
• Experience with logging solutions such as Datadog or ELK.
• Experience with administering Mac, Linux, and Windows devices preferred.
• Working knowledge of APIs, SDKs, and familiarity with Radius and LDAP is a plus.
• Strong team player with the ability to work in an Agile and interrupt-driven environment.

Benefits:

• Remote work opportunity within the country specified in the job description.
• Participation in on-call shifts with the expectation of being ready and able to respond during assigned shifts.
• Opportunity to work in a fast-paced, SaaS-based environment and solve challenging technical problems.
• Collaboration with talented individuals across departments who are passionate about the company's mission.
• Voice in the organization, working with a seasoned executive team and a supportive board in a proven market.
• Emphasis on building connections and creating a human connection within the organization.