Remote Senior Full Stack Engineer

Description:

• SupportLogic is a platform that enhances customer service experiences using natural language processing (NLP) and machine learning (ML).
• The platform integrates with existing ticketing systems like Salesforce Service Cloud, Zendesk, and Microsoft Dynamics to analyze customer sentiment and churn.
• The role involves joining the Core Workflow Engineering Team to improve support professionals' experiences and help companies retain customers.
• Responsibilities include building and scaling applications using Python-based Fast APIs on the backend and React on the frontend.
• Engineers will work in an Agile environment, building end-to-end applications and collaborating with product managers and designers.
• The position requires participation in scrum activities, scoping, developing, testing, and supporting product initiatives.
• Advocating for better software development tools and practices is also part of the role.

Requirements:

• Candidates must have production-level development experience in building Full Stack web applications using Python-based microservices and React.
• Experience with Python for backend APIs, data models, and microservices is required.
• Google Cloud experience, particularly with Memstore and Redis, is necessary, along with a solid command over multi-process stores.
• Collaboration with stakeholders such as product managers, designers, and QA engineers is essential.
• A degree in Computer Science, Engineering, or related training is expected.
• Familiarity with tools like Slack, Github, and Atlassian/Confluence is important.

Benefits:

• Healthcare (medical) coverage for employees, spouses, and children is fully provided.
• Employees receive equity (stock options) as part of their compensation.
• The company promotes a remote-first, collaborative, and transparent culture.
• Paid Time Off (PTO) is encouraged for employees to recharge.