Remote Senior Genesys Cloud Engineer

Description:

• Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers.
• The company was the fastest growing in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America for two consecutive years.
• Upgrade has delivered over $31 billion in affordable and responsible credit to its 5 million customers.
• The company is backed by prominent technology investors and was recently valued at $6.3 billion.
• Upgrade has built an energizing, collaborative, and inclusive culture where team members help each other, learn, and innovate.
• The company has been recognized as a “Best Place to Work in the Bay Area” for three years in a row and has received awards for diversity, women, culture, and veterans.
• The Senior Genesys Cloud Engineer will be a key member of the Corporate IT team, focused on maintaining and enhancing contact center platforms, including Genesys Cloud and KoreAI.
• This is a fully remote position, preferably for candidates in the Pacific or Mountain Time Zones.
• Responsibilities include implementing automation, security, and access controls, integrating customer data into chatbot solutions, and serving as a tier 3 escalation path for complex user issues.

Requirements:

• Candidates must have 5+ years of experience in a relevant technical role.
• Strong development skills in Python, Terraform, and Javascript are required.
• Expertise in log analysis and troubleshooting is necessary.
• A solid understanding of API usage and automation is essential.
• Familiarity with Git, CI, and containerized applications like Docker and Kubernetes is required.
• Experience with Genesys Cloud or a contact center as a service (CCaaS) platform is a plus.
• Knowledge of chatbot/LLM technology, especially KoreAI, is desirable.
• Exposure to GraphQL and familiarity with technologies like ArgoCD/Argo Workflows, Tekton/Jenkins, AWS, and Linux is beneficial.

Benefits:

• Upgrade offers a competitive salary and stock option plan.
• The company provides 100% paid coverage of medical, dental, and vision insurance.
• Employees enjoy flexible PTO.
• A 401(k) retirement plan with a company match program is available.
• An annual stipend for external professional growth, learning, and development is provided.
• Paid parental leave is offered.
• Health and wellness initiatives are part of the benefits package.