Remote Senior IT System Support Engineer | Remote | Dayshift

Description:

• ZigZag is seeking a Senior IT Systems Support Engineer to join their remote team on a dayshift schedule.
• The role involves providing support and triage for all systems by troubleshooting problems, configuring hardware and software, implementing backup processes, and assessing systems for upgrades or replacement.
• Responsibilities include setting up, deploying, and maintaining ICT systems such as PCs, mobile devices, Unified Endpoint Management consoles, IoT devices, and security programs.
• The engineer will ensure the assets register is complete and up to date as per audit and internal requirements.
• They will manage on-boarding and off-boarding processes with scripted automatic provisioning and de-provisioning of employee software, hardware, and access levels using third-party external IdPand Directory services like LDAP and Active Directory protocols.
• Regular access reviews and IT asset auditing will be conducted.
• The role requires maintaining accurate and detailed IT documentation and procedures.
• The engineer will maintain email security configurations and evaluate email-based attack vectors utilizing SPF, DKIM, and DMARC protocols.
• They will maintain TXT records on DNS Hosted Zones to ensure records remain current and relevant.
• Participation in PCI-DSS and ISO27001 audit interviews is expected.
• The engineer will deploy both scripted and non-scripted secure configurations to endpoints via Unified Endpoint Management Console.
• They will design, create, and implement data protection and information security rules to prevent data egress from enterprise systems.
• Investigating new technology for consideration and participating in projects as required is part of the role.
• The engineer will work with the Senior Business Systems Manager to provide backup for any administrative work on Zai Business Systems.
• Motivating the team to achieve organizational goals and enabling team members to complete tasks to meet SLAs for the internal IT team is essential.
• Conducting training, shadowing new hires, and cross-training team members to maximize their potential is also a responsibility.
• Educating team members to enhance their skillset and improve their capabilities, product knowledge, and process knowledge is crucial.

Requirements:

• A Bachelor's degree in Computer Science or a related field, or 3 years of equivalent industry experience is required.
• Experience with MacOS, iOS, Android, and Microsoft Windows 10+, Google Workspace, and associated Unified Endpoint Management software (e.g., JamfPro, MobileIron, Kandji, WorkspaceONE, JumpCloud) is essential.
• Proficiency in Confluence, Jira, and Atlassian is required.
• Experience with industry-leading AV software (e.g., BitDefender, CrowdStrike) is necessary.
• Familiarity with shell command languages such as bash, PowerShell, and zsh is required.
• Experience in Identity Access Management is necessary.
• Excellent English communication skills are required to effectively interact with individuals at all levels within the organization, from C-Level to front-line staff.

Benefits:

• The position offers the flexibility of remote work, allowing for a better work-life balance.
• Employees will have the opportunity to work in a dynamic and supportive team environment.
• The role provides opportunities for professional growth and development through training and cross-training initiatives.
• Employees will be involved in innovative projects and have the chance to explore new technologies.
• The company promotes a culture of knowledge sharing and encourages team members to enhance their skills and capabilities.