Description:

The Senior Product Data Analyst will support the Product organization with a focus on Product-Lead-Growth (PLG) initiatives and other Product team-driven priorities.
The role involves curating data, uncovering insights, and creating dashboards to help stakeholders understand business operations.
The analyst will act as a consultant and trusted advisor, particularly to the Engineering, Product, and Design (EPD) teams, to improve product and customer experience.
Responsibilities include owning the Product Analytics data catalogue, reviewing the PLG customer journey, and improving data quality for a clean PLG channel dashboard.
The analyst will study existing product analytics to identify key moments that drive desired outcomes and collaborate with the Growth squad on experiments to enhance customer onboarding.
The role requires understanding the impact of product changes on retention and customer experience, as well as solving other data problems as needed.
The work environment emphasizes collaboration, curiosity, and effective communication, with a preference for candidates based in UTC -4 to -7.

Requirements:

Candidates must have 6+ years of data analysis experience, utilizing descriptive and predictive data techniques.
A minimum of 4 years of experience focused on feature and usage metrics, A/B testing, conversion and retention, segmentation, and user archetypes is required.
At least 2 years of experience supporting product teams and uncovering data insights to form hypotheses and design product experiments is necessary.
Experience with Product Analytics tools like Mixpanel and Amplitude is essential, along with the ability to communicate complex analyses to non-technical audiences.
Fluency in SQL and experience with dbt for data transformation is required.
Ideal candidates will have experience with tools in the company’s stack, such as dbt, Mixpanel, Snowflake, Sigma, Stitch Data, and Customer.io Data Pipelines, as well as data from CRM and payment applications.

Customer.io offers unlimited PTO, encouraging at least 20 vacation days in addition to holidays and sick days.
Employees receive 16 weeks of paid parental leave, including for adoption and foster care.
The company covers 100% of insurance premiums for employees and their dependents.
There is a 401k retirement matching program with up to a 5% dollar-for-dollar match on contributions.
An annual healthy lifestyle budget of $1,500 is provided for fitness-related expenses.
A monthly Remote Work Stipend of $250 is available for home internet, cell phone, and other remote work costs.
Employees can receive $300 monthly for co-working space rental reimbursement.
A yearly professional education budget of $2,000 is allocated for conferences, courses, workshops, and books.
A $1,500 home office budget is provided to ensure ergonomic workspaces.
After five years, employees are eligible for a one-month sabbatical.
Opportunities for in-person meetings with peers throughout the year are also available.