Remote Senior Product Support Engineer

Description:

• Serve as the primary contact for Singular's clients and partners, addressing and resolving issues or escalating them internally.
• Conduct in-depth research, debugging, and resolution of client issues.
• Collaborate with Support, Product, and Engineering teams to enhance and expand the product offering.
• Advocate for customers within the product organization.
• Develop expertise in mobile marketing and Singular's product suite.
• Contribute significantly to the enhancement of customer support capabilities.

Requirements:

• Must be fluent in English (verbal and written).
• Proficient in writing concise technical explanations in English.
• Service-oriented individual with strong self-management and task prioritization skills.
• Capable of thriving in a fast-paced, innovative environment with high energy and decisiveness.
• Ability to multitask efficiently with a high volume of tasks.
• Responsible, independent, and self-motivated.
• Team player with excellent communication and presentation abilities.

Benefits:

• Full-time employment with a remote work option.
• Opportunity to work with a dynamic and growing team.
• Chance to enhance technical, organizational, and communication skills.
• Exposure to a diverse and inclusive work environment.
• Continuous learning and development opportunities in an advanced setting.