Remote Senior Product Support Engineer

Description:

• Zowie is a company aiming to recreate offline shopping experiences online, focusing on speed and empathy in customer interactions.
• The platform automates responses to repetitive questions, saving time for customer service agents.
• The Senior Product Support Engineer will work in a team of three Support Engineers, being the most experienced one.
• Responsibilities include solving complex issues for over 120 customers, diving deep into logs, databases, APIs, and codebase to understand and resolve issues.
• The role involves becoming an expert in the product, consisting of 100+ different services.
• Ideal candidates should have experience in enterprise technical support, strong problem-solving skills, ability to connect with APIs, proficiency in SQL or MongoDB, knowledge of modern languages like Python, Java, or Scala, excellent customer-facing skills, and proficiency in English and Polish.

Requirements:

• Proven working experience in supporting external users in enterprise technical support, IT support, or as a technical engineer, ideally in a SaaS company.
• Strong problem-solving skills and willingness to go above and beyond the scope of communication with the customer.
• Ability to connect to and interact with APIs.
• Proficiency with SQL, or even better MongoDB.
• Knowledge of at least one modern language like Python, Java, or Scala.
• Excellent customer-facing skills and an empathetic approach.
• Excellent written and verbal communication skills in both English and Polish.

Benefits:

• Employee Stock Option Plan (ESOP) to be a part of the company's future success.
• Unlimited paid time off to promote trust and work-life balance.
• Great company offsites and individual integration budgets for team strengthening.
• Health benefits including additional health insurance package.
• Development budget for personal and professional growth.
• Home-office funds for creating a comfortable work environment.