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Description:
The SailPoint ISC Engineer will be involved in the full systems development life cycle and is responsible for designing, testing, implementing, maintaining, and supporting SailPoint ISC software.
This role involves analyzing complex business requirements and problems and driving research to design quality technical solutions.
The engineer will serve as the primary point of contact on complex or escalated SailPoint issues and may provide direction and guidance to other team members.
Responsibilities include designing, deploying, and tuning the SailPoint platform in conjunction with a SailPoint implementation partner, identity engineers, and identity architects.
The role requires optimizing the SailPoint platform and processes to improve the user experience for associates, vendors, contractors, and other staff.
The engineer will create a resilient SailPoint architecture that supports both cloud-based and on-premise authentication processes.
Building integrations between SailPoint and various technologies such as Entra, Peoplesoft, ServiceNow, and Active Directory is also part of the job.
Troubleshooting SailPoint issues and incidents independently and with support teams is essential, working collaboratively to quickly identify root causes and resolve issues.
The engineer will recommend new SailPoint processes and methodologies to management for meeting business needs, resolving problems, and exploiting opportunities while remaining current with new technologies.
Documenting existing and new SailPoint configurations and processes is required, along with assisting in writing/reviewing system specifications and advising on project plans.
The role includes partnering with identity engineers and architecture teams to build a future roadmap for SailPoint.
Mentoring and developing junior team members on SailPoint configurations, operations, and leading practices is expected.
Performing and supporting SailPoint patching and upgrades is part of the responsibilities.
The engineer will provide on-call and after-hours support for critical incidents involving SailPoint systems.
Requirements:
A Bachelor’s degree or higher in computer science/engineering or a related field, or a combination of relevant skills/experience and education is required.
The candidate must have 5+ years of experience with SailPoint and 3+ years with SailPoint ISC.
A minimum of 5+ years of experience with identity protocols such as LDAP, SSO/SAML, OAuth2.0/OIDC, and WebAuthN is necessary.
Knowledge and understanding of identity management principles and user lifecycle management best practices, including privileged access, access governance, and contextual access, are required.
Experience managing enterprise directory services and collaborating with application/system owners to build solutions leveraging said directory services is essential.
The candidate should possess critical thinking skills with the ability to work independently to develop new problem-solving approaches and formulate innovative solutions.
The ability to work as a member of a highly-capable team of identity and security technicians is necessary.
Proven interpersonal communication skills, both written and verbal, are required.
Benefits:
The position offers an Incentive Bonus Program to reward performance.
Employees receive Paid Time Off and have the flexibility to work from anywhere.
A Paid Volunteer Day per year is provided, allowing associates to give back to their community.
Employees enjoy a Merchandise Discount as part of their benefits.
Medical, Dental, and Vision Insurance are available to all associates.
Life and Disability Insurance is included in the benefits package.
An Associate Assistance Program is available for employee support.
Paid Parental and Adoption Leave is offered to eligible employees.
Access to Carrot is provided to support unique parenthood journeys.
Employees have access to Headspace, which is dedicated to creating healthier, happier lives.
A 401(K) Savings Plan with Company Match is available for retirement planning.
Opportunities for Career Advancement are provided, with a belief in promoting from within.
Employees are part of a Global Team that celebrates individuality and diversity.