Remote Senior ServiceNow System Administrator

Description:

• The Senior ServiceNow System Administrator position is a remote, full-time role requiring 5+ years of experience.
• The candidate must be available to work from 8:00 AM to 5:00 PM EST.
• The role involves providing ServiceNow Platform Administration services, including upgrading instances when ServiceNow releases updated versions, which requires preparation, testing, and bug fixes across production and non-production environments.
• Responsibilities include setting up and configuring ServiceNow instances, cloning, update sets, API and Restful web services integrations, and certificate management.
• The administrator will perform routine maintenance, including performance monitoring and error identification/remediation.
• The position requires managing instance security, user/group access, and access control lists.
• The candidate will manage the deployment of update sets and synchronization of changes between multiple ServiceNow instances.
• The role includes resolving help desk/support tickets for reported incidents or defects and adhering to internal standards, policies, and procedures.
• Additional duties may be assigned as needed.

Requirements:

• Candidates must be U.S. citizens.
• A BS in Engineering, Management Information Systems, or a related technical degree is required, or 10+ years of relevant experience.
• ServiceNow Certification is a plus.
• Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support is essential.
• Demonstrated experience with upgrading systems, software migrations, and resolving help desk tickets is required.
• Experience configuring mid-servers is necessary.
• Strong experience deploying in an Agile environment is required.

Benefits:

• The position offers an extremely competitive salary.
• The employer pays 95% of the employee's medical, dental, and vision coverages.
• The employer fully covers employee life, short-term disability (STD), and long-term disability (LTD) insurance.
• A 401k plan with company match and profit sharing is available.
• Employees can utilize a Flexible Spending Account (FSA) for dependent and health care expenses.
• The company provides 11 standard holidays and 3 weeks of annual leave.