Remote Senior Site Reliability Engineer

Description:

• The Senior Site Reliability Engineer will be part of the Services SRE Team, responsible for the observability, scalability, and reliability of the Services Platform.
• The role involves performing updates to multi-region, multi-tenant, multi-platform global cloud infrastructure in critical production environments.
• The engineer will champion corporate initiatives to enhance the scalability, reliability, and observability of the Services platform.
• Responsibilities include acting as a subject matter expert and incident lead during the incident response process.
• The position requires initiating and contributing to continuous improvement of software delivery processes in a multidisciplinary team.
• The engineer will design and architect operational solutions aimed at increasing efficiency, performance, and standardization of operational tasks.
• The role emphasizes reliability and assisting teams in delivering reliable software.
• Best practices such as Infrastructure as Code, monitoring, high availability, disaster recovery, security, and DevOps methodologies must be adhered to and advocated for.
• The engineer will provide timely assistance and remediation solutions during critical situations and production incidents, with on-call responsibilities.
• As a Cloud Efficiency Expert, the engineer will mentor the SRE Team on cloud cost optimizations and understand how different business units utilize cloud services.
• The role includes building resource attribution, measurement, monitoring, and quota management frameworks.
• The engineer will work with development teams to improve architecture for optimal utilization and performance of cloud technologies.

Requirements:

• A passion for scalability, reliability, and observability, with a desire to share that passion positively.
• Experience leading projects that require coordination and collaboration with other development teams.
• A desire to grow in championing process changes in pursuit of the SRE mandate.
• Proven track record in optimizing cloud services, including data pipelines, storage, databases, and caching layers.
• Ability to evaluate tradeoffs between different architectures, such as single-tenant vs multi-tenant deployments.
• Understanding of different types of SLAs/SLOs and resource contracts, including reserved instances and savings plans.
• An analytical mindset, with a focus on metrics to drive technical decisions.
• Good understanding of Agile development and continuous delivery best practices, software engineering tools, processes, methods, and testing.
• Primary ownership experience of customer-facing, zero-downtime production environments using major cloud platforms (AWS, GCP, Azure).
• Familiarity with CI/CD pipelines (CircleCI, Jenkins, Github, ArgoCD, Helm), containers (Docker, Kubernetes), and Infrastructure as Code (Terraform).
• Proficiency in programming or scripting languages such as Python, Ruby, Java, or Golang.

Benefits:

• The opportunity to join a growing team and contribute to its advancement.
• Amazing benefits and perks, including equity for all employees.
• Continuous development of skills and business acumen with limitless growth opportunities.
• A flexible work culture with lots of autonomy.
• Innovation time allocated for exploration and learning at work.
• Opportunities to shape the company by joining cultural and technical committees.
• Numerous growth opportunities into technical or people management roles.
• The chance to be part of a fast-paced, high-growth company.
• Opportunities to learn, expand skill sets, and build relationships within a diverse and inclusive environment.
• A range of benefits including a Lightspeed equity scheme, flexible paid time off, health insurance, pension plan contributions, and a health and wellness benefit of $500 per year.
• Paid leave and assistance for new parents, mental health support, training opportunities, a volunteer day, and a fully stocked kitchen.