Remote Senior Site Reliability Engineer (SRE) - Guidewire Cloud Platform (Application)

Description:

• Guidewire delivers software for Property and Casualty (P&C) insurance companies to protect customers during crises, natural disasters, accidents, and cyber risks.
• The Senior Site Reliability Engineer (SRE) will be part of the SRE-Application team, responsible for building and evolving the SRE practice for applications on the Guidewire Cloud Platform.
• The role involves applying expertise in automation, software engineering, and operational discipline to ensure the reliability, performance, and scalability of cloud-based solutions.
• Responsibilities include collaborating with development teams to troubleshoot problems, developing automated runbooks, monitoring and enhancing application reliability, and documenting incidents for process improvement.
• The position requires participation in on-call rotations to ensure service availability and reliability.

Requirements:

• Proven experience as a Senior SRE or similar role, with a track record of improving system reliability.
• Strong problem-solving skills and the ability to analyze complex systems and devise effective solutions.
• Excellent collaboration and communication abilities to work cross-functionally and document processes clearly.
• Experience with automation, monitoring, and performance optimization tools and techniques.
• Dedication to maximizing uptime, scalability, and delivering an exceptional end-user experience.
• A passion for technology and a strong desire to continuously learn and grow skills.
• Alignment with Guidewire's mission to leverage technology to help protect and support others.
• Proven experience designing and deploying SLIs, SLOs, and Error Budgets.
• Proven experience leveraging application performance monitoring (APM) and telemetry tools.
• Proven experience triaging and debugging distributed systems on cloud infrastructure.
• Proven experience in designing and engineering CI/CD pipelines within Kubernetes and legacy ecosystems.
• Proven experience in designing and engineering monitors, dashboards, and synthetic transactions in Datadog.
• Proven experience in building, deploying, and running scalable infrastructure within AWS and Kubernetes using Terraform.
• Proven experience in managing infrastructure configuration at scale using tools such as GitOps, Puppet, or Ansible.
• Good understanding of AWS cloud networking and security with hands-on experience remediating infrastructure vulnerabilities.
• Proficiency with Linux system administration and programming/scripting using Python, Go, Java, shell, or equivalent.

Benefits:

• Opportunity to join a mission-driven company and make a real impact in the lives of people facing challenges.
• Work with cutting-edge technology and collaborate with talented peers.
• Grow skills in a culture that values innovation, teamwork, and work-life balance.
• Competitive compensation and comprehensive benefits.
• Opportunities for career development.
• Participation in mandatory on-call rotations to ensure service availability and reliability, including responding to incidents outside of regular business hours.