Remote Senior Software Engineer, AI Engineer

Description:

• The role is for a Senior Software Engineer, AI Engineer at ServiceNow, located in Santa Clara, California, with remote work options available.
• The position is part of the Emerging Technology Group within Digital Technology, focusing on developing highly scalable backend services for AI-related products.
• Responsibilities include designing, implementing, and maintaining efficient, reusable, and reliable Python code.
• The engineer will architect and develop scalable, secure, and high-performance AI-driven software solutions.
• Integration of ML/AI capabilities into the ServiceNow platform is a key task.
• The role involves evolving the MLOps process and leading code reviews while mentoring junior engineers.
• Collaboration with cross-functional teams, including product managers and ML engineers, is essential to build and deploy high-quality features.
• The engineer will work with various cloud platforms (Azure, Databricks, GCP, AWS) to develop and deploy cloud-based solutions.
• Identifying and resolving software defects through debugging and troubleshooting is part of the job.
• Continuous improvement of existing codebases for maintainability, performance, and scalability is expected.
• The engineer will drive the technical direction of key projects and ensure alignment with overall business goals.
• Ensuring system security and data protection principles are embedded in solutions is crucial.
• Staying updated with new tools, libraries, and trends in the Python and software development ecosystems is required.

Requirements:

• Candidates must have 5+ years of professional software development experience using Python.
• A strong understanding of design patterns, integration patterns/practice, data modeling principles, and best practices is required.
• Experience with microservices architecture is essential.
• Expertise in building and optimizing scalable back-end systems and APIs is necessary.
• Strong experience with web frameworks like Flask and FastAPI is required.
• Familiarity with asynchronous programming and frameworks (e.g., AsyncIO, Celery) is needed.
• A solid understanding of relational and non-relational databases (e.g., PostgreSQL, MySQL, MongoDB, Snowflake, Databricks, Redis, ElasticSearch) is important.
• Experience with containerization technologies (e.g., Docker, Kubernetes) and cloud infrastructure (Azure, AWS, GCP) is required.
• Proficient understanding of version control tools (e.g., Git) and continuous integration/continuous deployment (CI/CD) pipelines is necessary.
• Excellent problem-solving skills with a focus on performance tuning, scalability, and security are essential.
• Strong communication and collaboration skills are required.
• Knowledge of machine learning frameworks or data science is a big plus.
• Familiarity with front-end technologies (JavaScript, React, HTML, CSS) is also a plus.

Benefits:

• The position offers a competitive base pay ranging from $137,000 to $233,000, plus equity and variable/incentive compensation.
• Health plans, including flexible spending accounts, are provided.
• A 401(k) Plan with company match is available.
• Employees can participate in an Employee Stock Purchase Plan (ESPP) and matching donations.
• A flexible time away plan and family leave programs are offered, subject to eligibility requirements.
• The company values inclusivity and encourages candidates from diverse backgrounds to apply, emphasizing that unique experiences enrich the team.