Remote Senior Software Engineer (JVM) - AI Services

Description:

• Help Scout is seeking a Senior Software Engineer (JVM) to join their AI Services team, working remotely.
• The company has been fully remote since its inception in 2011 and currently employs over 140 people globally.
• The role involves building AI-powered services from the ground up, integrating with existing teams, and acting as a bridge between backend engineers and machine learning (ML) techniques.
• Responsibilities include making data-driven improvements, advocating for incremental changes, and keeping up-to-date with new technologies.
• Collaboration with Product Managers, Designers, and Technical Program Managers is essential to support team success.
• The ideal candidate will have a strong understanding of product and business goals, as well as a passion for providing exceptional customer experiences using generative AI.

Requirements:

• Candidates must be highly skilled in creating Java-based web services, with experience in Kotlin being a bonus.
• Expertise in large language models (LLMs) and generative AI is required.
• Practical experience with ML techniques for search and retrieval is necessary.
• The candidate should be comfortable with both self-directed work and team collaboration.
• A passion for science and data gathering to validate ideas is essential.
• Excellent communication skills in written and spoken English are required, as clear communication is vital in a remote setting.
• Candidates should have strong opinions that are loosely held, being open to feedback and different perspectives.
• Understanding the balance between business and customer needs while delivering scalable code is crucial.

Benefits:

• Help Scout offers a competitive salary range of $162,000-$187,000 based on a competency-based approach and national market data.
• The company provides healthcare coverage, wellness resources, and various other perks to support employees and their families.
• Help Scout has a remote compensation philosophy, ensuring equal pay regardless of geographic location.
• The company is committed to diversity and inclusion, providing accommodations during the recruitment process as needed.