Remote Senior Software Engineer – Maintenance & Support

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Description:

  • Trackforce is transforming how physical security operations are managed globally as the leading SaaS platform for physical security workforce management.
  • The company supports over 4,600 clients in more than 50 countries and has a team of over 300 professionals.
  • The Senior Software Developer will focus on maintaining and improving existing systems that support core business functions.
  • This role involves solving real-world problems, improving system stability, and mentoring others while keeping customer and business needs in focus.
  • The developer will collaborate with other developers, product stakeholders, and the client support department to resolve technical issues efficiently.
  • The maintenance team acts as the first line of defense for escalated issues, filtering and resolving them or funneling complex cases to specialized development teams.
  • The position promotes a “you build it, you own it” approach, encouraging responsibility for system maintenance and continuous improvement.
  • Responsibilities include modernizing support workflows, exploring AI-powered tools for automation, enhancing internal tooling, and improving developer experience.
  • Daily tasks involve owning technical resolutions, collaborating with the client support team, championing a maintenance mindset, and documenting technical decisions.

Requirements:

  • Candidates must have 5+ years of professional software development experience in distributed applications.
  • Strong expertise in modern PHP development using frameworks like Symfony or Yii is required.
  • A solid understanding of Vue.js, component-based front-end architecture, and MySQL is necessary.
  • Proven experience in maintaining and scaling production systems is essential.
  • Strong debugging and performance optimization skills are required, along with familiarity with security tools such as code scanning solutions and third-party package vulnerability scanners.
  • Candidates should be comfortable working with AWS services, including SQS, Lambda, CloudWatch, CDK, and ECS.
  • Experience in designing or improving test coverage, including Unit, Integration, and Functional tests, is needed.
  • Experience with developer tooling improvements, such as CI/CD pipelines and observability, is required.
  • Candidates must be confident working in Agile environments and leading technical discussions.
  • Excellent communication and collaboration skills are essential, with the ability to bridge gaps between technical and non-technical teams.
  • A mindset focused on pragmatism, ownership, and knowledge sharing is important.

Benefits:

  • Trackforce offers a flexible and fully remote work environment to harmonize personal life with work.
  • The company is focused on delivering value for customers and has become a market leader in security workforce management software.
  • The company values include fostering curiosity, leading with empathy, taking ownership, empowering diversity, and acting with integrity.
  • Trackforce champions diversity, equity, belonging, and inclusion, with a zero-tolerance policy for discrimination against protected classes.
  • All qualified applicants will receive fair consideration for employment in compliance with applicable employment and human rights legislation.
Apply now
Please, let Trackforce know you found this job on RemoteYeah . This helps us grow 🌱.
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