Remote Senior Software Support Engineer

Description:

• Resolve or triage complex client-reported issues related to SMG applications and tools.
• Possess strong technical skills in multiple SMG products and have access to back-end tools for advanced troubleshooting.
• Interact with technical peers throughout the company while still being client-facing.
• Ideal for candidates with significant customer and software application support experience looking to advance their technical skills.

Requirements:

• Minimum 3 years in a technical support role providing root cause technical solutions.
• Minimum 2 years in a customer-facing support role.
• Experience supporting applications or large-scale systems, preferably in a SaaS environment.
• Proficiency in reading and troubleshooting coding languages, especially C# & SQL.
• Experience with supporting and troubleshooting web-based applications, services, and APIs.
• Ability to learn and maintain complex application configurations.
• Experience providing 24x7 application support.
• Dedicated internet access (30Mb/s download / 20 Mb/s upload).

Benefits:

• Ample opportunities to learn and grow.
• Fully remote position available as contract or full-time.
• Unlimited PTO.
• Diverse, experienced, and friendly team.
• Equal opportunity employer promoting diversity and inclusivity.
• Work hard, have fun environment.
• Supportive and challenging team environment.
• 24x7 on-call support for proprietary applications.
• Opportunity to partner with internal technical peers for documentation and scripts updates.