Description:

This is a remote position and candidates in Brazil timezones are being considered.
The role is for a Solutions Architect (ProServ) to join the Customer Experience (CX) team at Grafana Labs.
Solutions Architects provide specialized business and technical consultation to help customers achieve their objectives using Grafana.
Customers will have a professional services partner who understands their challenges and guides them through training, roadmapping, and specialized consulting.
The role requires hands-on engagement with customers, understanding their ecosystem of services, and ensuring success with Grafana.
Responsibilities include managing the life-cycle of customer onboarding and adoption of Grafana offerings, delivering packaged training, quick-starts, session cataloging, project and roadmap assurance, and specialized consulting for high-priority customers.
The Solutions Architect will monitor support requests, identify recurring issues, and act as the voice of the customer to recommend product changes and improvements.
The role requires a balance of technical expertise, customer engagement, project management, and technical delivery.

Requirements:

Candidates must have 5+ years of experience working on deployment teams and using project management techniques.
Direct experience with observability (o11y) is required.
Knowledge of best practices for using and deploying an o11y stack, preferably with Grafana products, is essential.
A proven track record of successful delivery of customer projects, particularly enterprise o11y implementations for large customers, is necessary.
Candidates should be self-starters, adept at learning new skills and technologies, and eager to innovate.
Excellent communication skills are required to interact with customers, partners, and internal teams.
Candidates should possess executive presence and experience with *nix and Windows Server Administration.
Familiarity with Kubernetes (kubectl, Helm, Tanka preferred) and cloud platforms (AWS, GCP, Azure) is necessary.
Systems architecture design and software engineering experience, or the ability to read code (GoLang/JS/TypeScript), is required.

The base compensation range for this role in Brazil is 487,000 - 584,000 BRL, with actual compensation varying based on level, experience, and skillset.
Benefits include equity, bonuses (if applicable), and additional benefits as listed on the Grafana careers page.
Grafana Labs promotes a diverse and inclusive workplace, encouraging applications from individuals regardless of race, religion, color, national origin, gender, disability, age, veteran status, and other unique characteristics.