Remote Senior Solutions Architect (Remote, EST)

Description:

• This is a remote position and candidates in the Americas EST timezones are being considered.
• The role is for a Solutions Architect (ProServ) to join the Customer Experience (CX) team at Grafana Labs.
• Solutions Architects provide specialized business and technical consultation to help customers achieve their objectives using Grafana.
• Customers will have a professional services partner at Grafana who understands their challenges and guides them through training, roadmapping, and specialized consulting.
• The Solutions Architect will manage the life-cycle of customer onboarding and adoption of Grafana offerings and features.
• Responsibilities include delivering packaged training, quick-starts, session cataloging, project and roadmap assurance, and specialized consulting for high-priority customers.
• The role requires hands-on engagement with customers, including monitoring support requests and acting as the voice of the customer to recommend product improvements.
• The Solutions Architect should be comfortable with customer engagement, project management, and technical delivery while maintaining a hands-on approach.

Requirements:

• Candidates must have 5+ years of experience working on deployment teams and using project management techniques.
• Direct experience with observability (o11y) is required.
• Knowledge of best practices for using and deploying an o11y stack, preferably with Grafana products, is essential.
• A proven track record of successful delivery of customer projects, particularly enterprise o11y implementations for large customers, is necessary.
• Candidates should be self-starters, adept at learning new skills and technologies, and eager to innovate.
• Excellent communication skills are required to interact with customers, partners, and internal teams.
• Candidates should possess executive presence and experience with *nix and Windows Server Administration.
• Familiarity with Kubernetes (kubectl, Helm, Tanka preferred) and cloud platforms (AWS, GCP, Azure) is necessary.
• Experience in systems architecture design and software engineering, with the ability to read code (GoLang/JS/TypeScript), is required.

Benefits:

• The base compensation range for this role is $165,000 - $200,000, with actual compensation varying based on level, experience, and skillset.
• Benefits include equity, bonuses (if applicable), and additional benefits as listed on the Grafana careers page.
• Grafana Labs promotes a diverse and inclusive workplace, encouraging applicants from all backgrounds to apply.
• The company is committed to equality and diversity, believing it builds a strong organization.