Remote Senior Solutions Architect (Remote, EST)

Description:

• This is a remote position and candidates in the Americas EST timezones are being considered.
• The role is for a Solutions Architect (ProServ) to join the Customer Experience (CX) team at Grafana Labs.
• Solutions Architects provide specialized business and technical consultation to help customers achieve their objectives using Grafana.
• Customers will have a professional services partner at Grafana who understands their challenges and guides them through training, roadmapping, and specialized consulting.
• The Solutions Architect will manage the life-cycle of customer onboarding and adoption of Grafana offerings and features.
• Responsibilities include delivering packaged training, quick-starts, session cataloging, project and roadmap assurance, and specialized consulting for high-priority customers.
• The role requires hands-on engagement with customers, including monitoring support requests and acting as the voice of the customer to recommend product improvements.
• The Solutions Architect must be effective in working with various stakeholders, including business executives and IT development staff.
• The position demands the ability to translate complex business and technological requirements into design solutions.
• Speed and adherence to standards and best practices are crucial in this role.
• Staying current on Grafana Labs, observability, and related technologies is essential.

Requirements:

• A minimum of 5 years of experience working on deployment teams using project management techniques is required.
• Direct experience with observability (o11y) is necessary.
• Knowledge of best practices for using and deploying an o11y stack, preferably with Grafana products, is essential.
• A proven track record of successful delivery of customer projects, particularly enterprise o11y implementations for large customers, is required.
• Candidates must be self-starters, adept at learning new skills and technologies, and eager to innovate.
• Excellent communication skills are necessary for effective interaction with customers, partners, and internal teams.
• Candidates should possess executive presence and experience with *nix and Windows Server Administration.
• Proficiency in Kubernetes (kubectl, Helm, Tanka preferred) is required.
• Experience with cloud platforms such as AWS, GCP, and Azure is necessary.
• Systems architecture design experience is required.
• Software engineering experience or the ability to read code in GoLang, JS, or TypeScript is preferred.

Benefits:

• The base compensation range for this role is $165,000 - $200,000, with actual compensation varying based on level, experience, and skillset.
• Benefits include equity and a bonus (if applicable).
• Additional benefits can be found on the Grafana careers page.
• Grafana Labs promotes a diverse and inclusive workplace, encouraging applicants from all backgrounds to apply.