Remote Senior Solutions Architect (Remote, Germany)

Description:

• This is a remote position and candidates in the Germany timezones are being considered.
• The role is for a Solutions Architect (ProServ) to join the Customer Experience (CX) team at Grafana Labs.
• Solutions Architects provide specialized business and technical consultation to help customers achieve their objectives using Grafana.
• Customers will have a professional services partner at Grafana who understands their challenges and guides them through training, roadmapping, and specialized consulting.
• The Solutions Architect will manage the life-cycle of customer onboarding and adoption of Grafana offerings and features.
• Responsibilities include delivering packaged training, quick-starts, session cataloging, project and roadmap assurance, and specialized consulting for high-priority customers.
• The role requires hands-on engagement with customers, including business executives, project managers, and IT development staff.
• The Solutions Architect must understand complex business and technological requirements and translate them into solution designs.
• Speed and adherence to standards and best practices are crucial in this role.
• The position involves staying current on Grafana Labs, observability, and related technologies.
• The Solutions Architect will be a key resource for Sales, Product Management, Engineering, Support, and Professional Services teams.

Requirements:

• Candidates must have 5+ years of experience working on deployment teams and using project management techniques.
• Direct experience with observability (o11y) is required.
• Knowledge of best practices for using and deploying an o11y stack, preferably with Grafana products, is essential.
• A proven track record of successful delivery of customer projects, particularly enterprise o11y implementations for large customers, is necessary.
• Candidates should be self-starters, adept at picking up new skills and technologies, and eager to innovate.
• Excellent communication skills are required to interact with customers, partners, and internal teams.
• Candidates must possess executive presence and experience with *nix and Windows Server Administration.
• Familiarity with Kubernetes (kubectl, Helm, Tanka preferred) is required.
• Experience with cloud platforms such as AWS, GCP, and Azure is necessary.
• Systems architecture design and software engineering experience, or the ability to read code (GoLang/JS/TypeScript), is required.

Benefits:

• The base compensation range for this role in Germany is €104,000 - €125,000, with actual compensation varying based on level, experience, and skillset.
• Benefits include equity, bonuses (if applicable), and additional benefits as listed on the Grafana careers page.
• Grafana Labs promotes a diverse and inclusive workplace, encouraging applicants from all backgrounds to apply.
• The company is committed to equality and diversity, believing it builds a strong organization.