Remote Senior Solutions Architect (Remote, UK)

Description:

• This is a remote position and candidates in the UK timezones are being considered.
• The role is for a Solutions Architect (ProServ) to join the Customer Experience (CX) team at Grafana Labs.
• Solutions Architects provide specialized business and technical consultation to help customers achieve their objectives using Grafana.
• Customers will have a professional services partner at Grafana that understands their challenges and guides them through training, roadmapping, and specialized consulting.
• The role requires hands-on engagement with customers, understanding their ecosystem of services, and ensuring success with Grafana.
• Solutions Architects manage the life-cycle of customer onboarding and adoption of Grafana offerings, delivering world-class experiences and time to value.
• Responsibilities include delivering packaged training, quick-starts, session cataloging, project and roadmap assurance, and specialized consulting for high-priority customers.
• Ongoing support to customers is essential to ensure they continue to derive value from commercial products and OSS projects.
• The role involves monitoring support requests, identifying recurring issues, and acting as the voice of the customer to recommend product improvements.
• Candidates should enjoy customer engagement, project management, and technical delivery while being hands-on with technology.

Requirements:

• Candidates must have 5+ years of experience working on deployment teams and using project management techniques.
• Direct experience with observability (o11y) is required.
• Knowledge of best practices for using and deploying an o11y stack, preferably with Grafana products, is essential.
• A proven track record of successful delivery of customer projects, particularly enterprise o11y implementations for large customers, is necessary.
• Candidates should be self-starters, adept at picking up new skills and technologies, and eager to innovate.
• Excellent communication skills are required to interact with customers, partners, and internal teams.
• Candidates should possess the vision to help advance the company and demonstrate executive presence.
• Experience with Unix and Windows Server Administration is required.
• Familiarity with Kubernetes (kubectl, Helm, Tanka preferred) is necessary.
• Experience with cloud platforms such as AWS, GCP, and Azure is required.
• Candidates should have systems architecture design experience and software engineering skills, including the ability to read code (GoLang/JS/TypeScript).

Benefits:

• The base compensation range for this role in the UK is £96,000 - £115,000, with actual compensation varying based on level, experience, and skillset.
• Benefits include equity, bonuses (if applicable), and additional benefits as listed on the Grafana careers page.
• Grafana Labs promotes a diverse and inclusive workplace, encouraging applicants from all backgrounds to apply.
• The company is committed to equality and diversity, believing it builds a strong organization.
• For more information about the perks and benefits of working at Grafana, candidates can refer to the careers page.