Description:

This is a remote position and candidates from the Americas timezones are being considered.
The role is for a Solutions Architect (ProServ) to join the Customer Experience (CX) team at Grafana Labs.
Solutions Architects provide specialized business and technical consultation to help customers achieve their objectives using Grafana.
Customers will have a professional services partner who understands their challenges and guides them through training, roadmapping, and specialized consulting.
The Solutions Architect will manage the life-cycle of customer onboarding and adoption of Grafana offerings and features.
Responsibilities include delivering packaged training, quick-starts, session cataloging, project and roadmap assurance, and specialized consulting for high-priority customers.
The role requires hands-on engagement with customers, including monitoring support requests and acting as the voice of the customer.
The Solutions Architect will work closely with Sales, Product Management, Engineering, Support, and Professional Services teams to drive innovation and improvements.

Requirements:

Candidates must have 5+ years of experience working on deployment teams and using project management techniques.
Direct experience with observability (o11y) is required.
Knowledge of best practices for using and deploying an o11y stack, preferably with Grafana products, is essential.
A proven track record of successful delivery of customer projects, particularly enterprise o11y implementations for large customers, is necessary.
Candidates should be self-starters, adept at learning new skills and technologies, and eager to innovate.
Excellent communication skills are required to interact with customers, partners, and internal teams.
Candidates must possess executive presence and experience with *nix and Windows Server Administration.
Familiarity with Kubernetes (kubectl, Helm, Tanka preferred) and cloud platforms (AWS, GCP, Azure) is necessary.
Experience in systems architecture design and software engineering, with the ability to read code (GoLang/JS/TypeScript), is required.

The base compensation range for this role is $165,000 - $200,000, with actual compensation varying based on experience and skillset.
Benefits include equity, potential bonuses, and additional perks as listed on the Grafana careers page.
Grafana Labs promotes a diverse and inclusive workplace, encouraging applicants from all backgrounds to apply.
The company is committed to equality and diversity, believing it builds a strong organization.