Description:

As a Senior Solutions Engineer at DNAstack, you will play a crucial role in connecting customer success with engineering excellence.
You will work closely with stakeholders across product, engineering, business development, and external partners to deliver technical solutions that meet clients' evolving needs.
Your responsibilities will include leading the technical onboarding of DNAstack solutions by gathering customer requirements, designing tailored implementations, and coordinating timelines across teams.
You will act as the primary technical point of contact for customers, providing hands-on support, advanced troubleshooting, and ensuring the long-term success of active deployments.
You will develop and maintain training materials and onboarding guides, and deliver training, webinars, and workshops to support scalable customer adoption and internal knowledge-sharing.
You will support sales and business development efforts by delivering product demos, leading proof-of-concept engagements, contributing to RFI/SOW responses, and validating the feasibility of custom requests.
You will collaborate cross-functionally with product, engineering, and customer teams to improve solution delivery, influence roadmap decisions, and close experience gaps.
You will advocate for operational excellence by identifying ways to streamline processes, maintain technical standards, and scale services across customers and projects.

Requirements:

You must have 5+ years of experience in a Solutions Engineering, Customer Engineering, or Technical Support role.
You should be a strong communicator capable of translating between executive, scientific, and engineering stakeholders.
Excellent problem-solving skills and the ability to troubleshoot complex technical issues are essential.
You must possess excellent organizational skills and the ability to manage multiple ongoing projects.
A Bachelor's degree in Computer Science, Engineering, Bioinformatics, or a related field is required.
Proficiency with modern cloud infrastructure and tooling is necessary, including public cloud environments (AWS, Azure, GCP), Bash, Python/Jupyter Notebooks, REST APIs, SQL and relational databases, Kubernetes, Helm, Terraform, and Datadog.
You must be eligible to obtain Canadian security clearance, which is required for select public-sector projects.

You will work on meaningful projects that help improve patient outcomes.
You will be part of a collaborative, mission-driven team in a growing startup.
The position offers flexible hours and a remote-friendly culture.
You will receive a competitive salary, benefits, and stock options.
There is an opportunity to contribute to open science and global data-sharing efforts.