Description:

The Solutions Engineering team at Grafana Labs is responsible for educating potential and existing customers to ensure their success and satisfaction.
Solutions Engineers act as customer-facing product experts, sharing technical and product expertise through demos, hands-on enablement, presentations, technical evaluations, and ongoing interactions.
They collaborate closely with the Sales team to qualify and close opportunities, serving as a communication bridge between customers and the Product Management and Engineering teams.
Responsibilities include articulating the Grafana value proposition, owning technical engagements, delivering product presentations, providing feedback on products, driving product conversations, and enhancing documentation and enablement materials.

Requirements:

Candidates should have 5+ years of technical pre-sales experience, preferably with Open Source technologies or in the Metrics/Monitoring space.
The role requires openness to various and complex assignments, necessitating strong judgment, collaboration, and leadership skills.
First-class written and oral communication skills are essential for collaboration with remote teams and worldwide customers.
Candidates must be able to articulate the value proposition and technical advantages of Grafana products effectively.
A passion for solving technical challenges and a desire to grow technically are important traits for this role.
Applicants must reside in the New England region of the US.

The OTE compensation range for this role is $198,000 - $237,000, with actual compensation varying based on level, experience, and skillset.
Benefits include equity, potential bonuses, and additional perks as detailed on the Grafana careers page.
Grafana Labs promotes a diverse and inclusive workplace, encouraging applicants from all backgrounds to apply.