Remote Senior Staff Software Engineer

Description:

• The Senior Staff Software Engineer will be part of the Voice Service and Experience Team at Outreach, focusing on building high availability voice communication experiences for customers.
• The role involves developing features that are heavy on state, complex in workflow, and include third-party integrations to ensure simple, reliable, and crystal clear calling experiences.
• Responsibilities include partnering with product managers, designers, and analysts to understand user needs, working with commercial CPaaS APIs and open-source real-time communication software, and setting the engineering vision for the team.
• The team's mission is to reduce the time spent by customer-facing representatives on data access and modification, providing meaningful data to increase customer value.
• Daily tasks include collaborating with stakeholders, ensuring customer success on the platform, and improving team and company culture.

Requirements:

• 9+ years of professional software development experience.
• Experience in developing and shipping large-scale web applications with a customer-empathetic mindset.
• Proficiency in web technologies such as Javascript, HTML, CSS, and React (or similar framework).
• Ability to build cloud-based service applications and deliver production quality code in Golang, Ruby, or C++.
• Demonstrated technical and project leadership skills, with the ability to guide and mentor others.
• Strong knowledge of shipping impactful and complex software projects.
• Experience with diagnosing real-time media quality issues is a plus.
• Experience with VoIP, WebRTC, and SIP for real-time communication is a plus.

Benefits:

• Opportunity to work on a critical component of Outreach's product offering with a focus on voice communication.
• Collaborative and learning-focused environment with daily code deployments.
• Agile development practices with regular retrospectives.
• Opportunity to have a visible impact on both customers and the organization.
• Active participation in company culture through mentorship, interviewing, and new initiatives.
• Ownership of relationships with other engineering teams and collaboration with different functions within Outreach.