Remote Senior Success Architect - Federal

Description:

• The Senior Success Architect will be part of the Customer Outcomes team, focusing on accelerating platform adoption and improving customer outcomes.
• Responsibilities include servicing 1-3 large enterprise customers, developing executive relationships with key stakeholders, understanding customer goals, and creating customer roadmaps.
• The role involves executing co-delivery models, developing relationships with ecosystem partners, and establishing delivery operating model governance.
• The Senior Success Architect will advocate ServiceNow's best practices, contribute expertise on advisory services, and ensure high customer satisfaction metrics for assigned accounts.

Requirements:

• 8+ years of progressive experience in a professional services organization or equivalent education/experience.
• Previous experience in a management consulting role at a top-tier consulting company focused on technology transformations.
• Experience working with F1000 accounts and understanding digital transformation goals across industries.
• Expertise in digital transformation design, implementation, and management, with executive relationships in IT, HR, and GBS transformations.
• Proven track record in expanding offerings with clients, developing account strategies, and integrating with other account functions.
• Familiarity with ServiceNow products and experience within the Federal space, clearances are a plus.

Benefits:

• Opportunity to work with a global market leader in AI-enhanced technology.
• Chance to make a significant impact on customer outcomes and product adoption.
• Collaborative work environment with a focus on inclusivity and diversity.
• Flexibility in work personas, including remote work options.
• Equal opportunity employer with a commitment to creating an accessible and inclusive experience for all candidates.