Remote Senior Support Engineer

Description:

• n8n is seeking a Senior Support Engineer to ensure all users receive top-notch support for their workflow automation platform.
• The role involves setting standards for customer satisfaction, gaining expertise in the low code landscape, building a team, and developing a support strategy.
• The company experienced significant revenue growth and increased user base, necessitating the need for exceptional support services.

Requirements:

• Must have a passion for automation and a proven track record of implementing efficient processes to enhance overall support operations.
• Strong problem-solving abilities and the capacity to excel in a fast-paced environment are essential.
• Customer-centric mindset with a strong desire to assist users in resolving their issues.
• Excellent communication skills to collaborate effectively with various teams.
• A Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience is required.
• Experience with Javascript and Docker is necessary, with Kubernetes experience considered a bonus.
• Curiosity, a growth mindset, and a love for learning new technologies are crucial.
• Must possess humility, kindness, and openness to feedback.

Benefits:

• Career growth opportunities with the potential to advance into more senior roles within the company. €1k annual allowance for courses, books, events, and coaching to support career development.
• Remote-first work environment allowing team members to work from anywhere in Europe, with regular off-sites to foster team cohesion.
• Support for the community with a $100 monthly allowance to contribute to projects of personal interest.
• Transparent work culture where everyone is aware of ongoing projects and the company's performance.
• Passionate team environment with regular hackathons to showcase innovative use of the product.
• Ownership through equity participation, reflecting the core value of empowering others.
• Sustainable work-life balance with 30 days of holiday leave, in addition to public holidays.