Remote Senior UX Researcher

Description:

• Represent the needs of customers throughout the product and design lifecycle, from discovery to design validation and customer adoption for a range of products.
• Apply suitable research techniques and methods for specific project requirements.
• Engage with customers to comprehend their unique product needs, including defining and synthesizing user types, use cases, and UX opportunities.
• Collaborate with Product Managers and Designers to influence product strategy and roadmaps.
• Validate feature and design direction through various testing methods like participatory design, concept testing, and usability testing.
• Analyze and synthesize qualitative studies and quantitative data to generate strategic insights and actionable recommendations.
• Communicate research findings through artifacts such as user segments, persona frameworks, user journeys, and task analyses.

Requirements:

• BA/BS degree or higher in Human-Computer Interaction, Human Factors, Psychology, Cognitive Science, Anthropology, Design, or related field.
• Solid experience in applying customer-centered research techniques to product definition and design.
• Understanding and experience in planning and executing research studies, including developing sample plans and determining data collection approaches.
• A portfolio showcasing research work that influenced insights or experiences, including research goals, methodologies, process, involvement, data visualizations, and insights.
• 5+ years of experience in customer-centered research is preferred, with a Master's degree or PhD as a bonus.
• Ability to develop insightful questions for technical and business-minded end-users.
• Proficiency in user interface design, usability evaluation techniques, task analysis, and experimental design.
• Experience with online surveys and qualitative research techniques.
• Excellent presentation skills to communicate complex topics effectively.
• Quick learner with the ability to grasp new technical concepts.

Benefits:

• Opportunity to work with a global company serving Fortune 500 customers.
• Inclusive environment that values diverse backgrounds and experiences.
• Flexible work persona options including remote work.
• Competitive salary and benefits package.
• Continuous learning and development opportunities.
• Chance to be part of a team of change makers driving innovation.