Remote Senior Zoho CRM Administrator & Sales Operations

Description:

• Manage and customize Zoho CRM system to meet business needs and sales processes
• Design and implement CRM workflows, automation, and approval processes
• Develop and maintain sales reports, dashboards, and analytics for sales performance evaluation
• Train and support sales teams on CRM usage, best practices, and troubleshooting
• Collaborate with cross-functional teams to integrate CRM with other business systems
• Ensure data integrity and accuracy by managing user access, permissions, and data cleansing
• Analyze sales data to identify trends, areas of improvement, and growth opportunities
• Develop strategies to enhance sales productivity and efficiency
• Stay updated with CRM trends, new features, and functionalities for continuous improvement

Requirements:

• Bachelor's degree in Business Administration, Information Systems, or related field (preferred)
• Minimum 4 years of experience as a Zoho CRM Administrator or similar role focusing on sales operations
• Expertise in configuring and customizing Zoho CRM
• Understanding of sales processes and experience in process optimization
• Proficient in data analysis and report creation using Zoho CRM or similar tools
• Excellent communication and interpersonal skills
• Ability to translate business requirements into technical solutions
• Strong problem-solving and critical-thinking skills
• Experience with other Zoho suite applications is a plus
• Relevant Zoho certifications preferred

Benefits:

• Competitive hourly rate
• MedVA Medical benefits (available after 6 months tenure)
• Retirement savings plan
• Permanent work from home setup