Remote Senior/Staff Data Analyst - Costa Rica

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Description:

  • Zscaler is seeking a Senior/Staff Data Analyst to join their Customer Success Strategy & Operations team in Costa Rica, working remotely.
  • The role involves analyzing customer data to enhance the customer experience and improve business growth.
  • Responsibilities include collecting, vetting, streamlining, and presenting data insights to support decision-making.
  • The analyst will build relationships and collaborate at all levels to adapt plans to changing needs.
  • The position requires end-to-end accountability for developing data-driven proposals, analyses, and deliverables, including POCs, wireframes, data instrumentation, and visualizations.

Requirements:

  • Candidates must have 8+ years of experience in Business Insights and Analytics, with at least 4 years of experience using Tableau.
  • Proficiency in SQL, relational databases, Snowflake, dbt, Salesforce.com, and dimensional modeling/data warehousing concepts is required.
  • Expertise in developing POCs, wireframes, data instrumentation, visualizations, and skills in descriptive, prescriptive, and diagnostic analytics is essential.
  • Experience advising both technical and non-technical audiences, refining Key Performance Indicators, and driving business recommendations is necessary.
  • Candidates should have experience working with various levels of leadership and creating analytics solutions in a versatile environment, including Support, Customer Success, Renewals, Sales, and Professional Services.

Benefits:

  • Zscaler offers a supportive and inclusive work environment, recognized as a Best Workplace in Technology.
  • The company is committed to diversity and provides equal opportunity employment.
  • Zscaler complies with all applicable pay transparency rules and regulations.
  • Reasonable accommodations are provided in the recruiting process for candidates with disabilities or other specific needs.
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