Remote ServiceNow Developer & DevOps Engineer

Description:

• Apogee, a Boldyn Networks Company, is seeking a dynamic ServiceNow Developer & DevOps Engineer to join their IT team.
• This dual role involves building and enhancing ServiceNow applications while driving automation and optimization within the infrastructure using DevOps practices.
• The ideal candidate should have expertise in ServiceNow platform development and hands-on experience in infrastructure automation, CI/CD pipelines, and cloud management.
• This is a remote, work-from-home position with a salary range of $90,000-$130,000 depending on experience.

Key Responsibilities:

• Design, develop, and implement customized ServiceNow applications, including ITSM, ITOM, FSM, CSM, and custom workflows.
• Create and maintain Business Rules, Client Scripts, UI Policies, Script Includes, and other platform components to automate processes.
• Configure Service Catalog, Service Portals, and workflow automation for streamlined service delivery.
• Integrate ServiceNow with third-party systems via REST/SOAP APIs and manage data imports using Import Sets and Transform Maps.
• Develop and configure the CMDB to track assets, CIs, and their relationships.
• Build and enhance Performance Analytics dashboards for real-time reporting and metrics.
• Manage update sets to migrate changes between instances and environments, ensuring smooth platform upgrades and deployments.
• Collaborate with cross-functional teams to analyze business needs, define requirements, and deliver solutions within the ServiceNow platform.
• Implement and manage CI/CD pipelines for automating application deployments and infrastructure changes.
• Automate infrastructure provisioning and configuration using tools like Ansible, Terraform, or CloudFormation.
• Develop and deploy scripts for network and infrastructure automation, monitoring, and optimization in both on-premise and cloud environments (AWS, Azure, GCP).
• Set up and maintain containerization and orchestration platforms such as Docker and Kubernetes.
• Integrate monitoring tools with DevOps pipelines to proactively manage infrastructure and application health, using platforms like Nagios, Prometheus, or Grafana.
• Enhance security and compliance by automating policies, patches, and vulnerability management.
• Work closely with development and operations teams to establish best practices for version control and release management.
• Monitor infrastructure performance and provide operational support for troubleshooting and incident management.
• Collaborate with cross-functional teams, including IT, operations, security, and business stakeholders, to implement business-driven solutions.
• Participate in Agile methodologies, including sprint planning, daily standups, and retrospectives, ensuring continuous improvement.
• Document processes, configurations, and solutions, ensuring knowledge sharing and operational transparency.

Requirements:

• 4+ years of hands-on experience in ServiceNow development is required.
• 3+ years of experience in DevOps engineering, including experience with cloud platforms (AWS, Azure, or GCP) is required.
• Strong knowledge of ServiceNow modules such as ITSM, ITOM, ITBM, and CMDB is essential.
• Experience with scripting languages in ServiceNow, including JavaScript, GlideScript, and AngularJS is necessary.
• Knowledge of ServiceNow platform upgrades, update set management, and instance maintenance is required.
• Proven experience with CI/CD tools (Jenkins, GitLab CI, Bamboo) and automation frameworks like Ansible, Terraform, Puppet, or similar is essential.
• Familiarity with container technologies such as Docker and orchestration platforms like Kubernetes is required.
• Hands-on experience with cloud infrastructure management and monitoring in AWS, Azure, or GCP is necessary.
• Knowledge of scripting languages such as Python, Bash, or PowerShell is required.
• Excellent communication and collaboration skills are essential.
• Strong analytical and problem-solving abilities are necessary.
• Ability to work in an Agile environment and manage multiple tasks in parallel is required.
• A client-focused mindset with the ability to translate business requirements into technical solutions is essential.
• ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD) is required.
• DevOps certifications such as AWS Certified DevOps Engineer, Microsoft Certified: DevOps Engineer Expert, or equivalent are a plus.

Benefits:

• Employees enjoy an attractive salary.
• Health insurance plan including a Health Savings Account matching program is provided.
• A monthly technology stipend is offered.
• Engineering and Technical teams receive cash bonuses for obtaining certifications.
• Maternity and Paternity leave is available.
• A peer recognition program is in place.
• Career development programs are offered to enhance professional skills.
• Apogee is committed to creating a healthy culture of diversity and inclusion, empowering employees as advocates for an inclusive workplace.