Remote Site Reliability Engineer

Description:

• We are looking for a high-energy, experienced, customer-focused Site Reliability Engineer (SRE) to work in our Managed Services team.
• This individual will help support the team that manages our clients’ hosted cloud applications and accounts.
• This position will report to the head of Managed Services and work with a team of Engineers and Atlassian Administrators.
• Responsibilities include maintaining application availability, stability, and ability to scale.
• The SRE will implement changes to applications and infrastructure as needed.
• Monitoring architecture through automation and custom solutions is a key responsibility.
• The role involves working directly with clients to facilitate requests and proactively address issues before they become critical.
• The SRE will speak to best practices and make recommendations to ensure customer satisfaction.
• The position requires working within our practice to standardize best practices, create highly scalable processes, and document detailed specifications.
• Collaboration with solution architects and other experts on design and implementation across various application and system architectures is expected.

Requirements:

• At least 3 years of experience with Linux OS (Ubuntu/CentOS) is required.
• Candidates must be well-versed in the Atlassian stack (Jira, Confluence, Bitbucket, Bamboo), including functional, application, and infrastructure administration.
• The ability to provide both server-side and application-side support is necessary.
• At least 2 years of experience in AWS system administration and/or application support is required.
• A solid technical understanding of the latest AWS services and hands-on experience architecting solutions using EC2, RDS, EBS, S3, etc. is essential.
• Candidates should be able to analyze and review current environments to determine potential areas of improvement.
• Knowledge of infrastructure load and performance metrics, and experience with tools like ELK, Splunk, New Relic, and CloudWatch is required.
• Familiarity with IT change management processes and hands-on proficiency in implementing DevOps (CI/CD) tools and solutions is necessary.
• Candidates should be familiar with information security requirements and regulatory compliance such as SOC, PCI, HIPAA, etc.
• Familiarity with automation tools like Terraform, Ansible, and/or CloudFormation is required.
• Comfort with diverse technical problem sets across the entire technology stack is necessary.
• Familiarity with database technologies such as MSSQL, MySQL, PostgreSQL, and/or NoSQL is required.
• A history of support/queue work with direct customer interactions is essential.
• The ability to help provide 24/7/365 support coverage, including on-call weekend rotations, is necessary.
• Candidates should thrive in a team atmosphere with daily stand-ups and a customer-focused work environment.
• An excellent, professional, friendly, timely, and empathetic approach to customer communications is required.
• A passion for technology and solving challenging problems is essential.
• A strong work ethic, good time management, and the ability to work with diverse teams are necessary.
• Strong attention to quality, detail, and a focus on customer satisfaction is required.

Benefits:

• Cprime is committed to diversity and inclusion in the workplace, providing equal employment opportunities to all qualified applicants.
• The company believes in facilitating social justice action internally, in industry, and within communities.
• Employees are encouraged to expand their minds, hearts, and opportunities, particularly for those who have been historically marginalized.