Description:

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.
The company has approximately 1200 employees across 15 countries, working remotely and in their headquarters located in Dallas, Texas.
HighLevel serves over 60,000 agencies and entrepreneurs and 500,000 businesses globally, ranging from small and medium-sized businesses to enterprises across various industries.
The company operates at scale, managing over 40 billion API hits and 120 billion events monthly, with more than 500 micro-services in production.
The Site Reliability Engineer will ensure the availability, performance, and scalability of critical systems, working closely with development and operations teams to automate processes, enhance system reliability, and improve observability.

Requirements:

Candidates must have 3+ years of experience in Site Reliability Engineering, DevOps, or Cloud Infrastructure roles.
Hands-on experience with Google Cloud Platform (GCP) and Amazon Web Services (AWS) is required.
Proficiency in Infrastructure as Code (IaC) tools such as Terraform, Helm, or equivalent is necessary.
Experience with containerization and orchestration tools like Docker and Kubernetes (GKE) is essential.
Candidates should have experience with observability tools such as Prometheus, Grafana, ELK, OpenTelemetry, or similar monitoring/logging tools.
Proficiency in programming or scripting languages such as Python, Bash, or Shell scripting is required, along with a basic understanding of API parsing and JSON manipulation.
Hands-on experience with CI/CD pipelines using tools like Jenkins, GitHub Actions, ArgoCD, or similar is necessary.
Experience with incident management, including on-call rotations, SLOs, SLIs, SLAs, escalation policies, and incident resolution is required.
Candidates should have experience in monitoring databases such as MongoDB, Redis, Elasticsearch, and queue-based systems.

HighLevel fosters a strong company culture that encourages creativity, collaboration, and a healthy work-life balance for employees.
The company is committed to inclusive hiring and promotion practices, valuing diversity and creating an environment where all employees can be their true selves.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.