Remote Site Reliability Engineer II

Description:

• Granicus is a company focused on transforming the Govtech industry by building, implementing, and maintaining technology that connects governments with their constituents.
• The Site Reliability Engineer II will use Granicus applications to understand their impact on government and citizen interaction.
• This role involves owning escalated issues and problems reported by customers, internal teams, and monitoring systems.
• The engineer will independently and collaboratively troubleshoot application, service, and system issues.
• Responsibilities include documenting and escalating user stories, bugs, and defects.
• The engineer will establish and maintain SLI, SLO, and SLA targets for applications and services.
• The position requires using software development best practices to automate solutions and eliminate toil.
• The engineer is responsible for preserving the confidentiality, integrity, and availability of Granicus information assets and following the company's information security program.

Requirements:

• Candidates must have at least three years of relevant industry experience.
• A minimum of two years of hands-on Azure cloud experience in production support is required.
• An agile and lean thinking mindset is essential.
• Experience with software engineering best practices applied to data, including automation, testing, contract definition, clean code, and CI/CD, is necessary.
• Good experience in infrastructure as code, CI/CD tooling, and configuration tools like Terraform for automation is required.
• Candidates should have experience working with monitoring and logging systems such as Elastic, NewRelic, LogicMonitor, Papertrail, and Pingdom.
• A pragmatic approach to problem-solving is expected.
• Candidates must be comfortable writing code in at least one programming language, preferably with a background in software engineering or DevOps.
• A good understanding of object-oriented programming concepts is required.
• Hands-on coding experience with Python 3 is necessary.
• Exposure to application performance testing tools, preferably Locust, is a plus.
• Candidates should be open to learning new tools and technologies on the job.
• Leadership acumen is preferred.
• Candidates must be willing and able to obtain/maintain a Secret-level security clearance through the U.S. Government, which requires U.S. citizenship, 10 years of U.S. residency status, and passing an in-depth government-sponsored background check.

Benefits:

• Granicus offers a competitive benefits package that allows employees to tailor benefits to their needs.
• Benefits include flexible time off, medical insurance (with an option that is paid 100% by Granicus), dental and vision insurance.
• Employees can participate in a 401(k) plan with matching contributions.
• Paid parental leave is provided.
• The company offers employer-paid short and long-term disability insurance, group term life insurance, and AD&D insurance.
• Group legal coverage is also included among the benefits.
• Granicus is committed to providing equal employment opportunities to all qualified applicants and employees.