Remote Site Reliability Engineer III

Description:

• The Site Reliability Engineer III position at Granicus involves using Granicus applications to understand their impact on government and citizen interaction.
• The role requires owning escalated issues and problems reported by customers, internal teams, and monitoring systems.
• Independent and collaborative troubleshooting of application, service, and system issues is essential.
• The engineer will document and escalate user stories, bugs, and defects.
• Establishing and maintaining SLI, SLO, and SLA targets for applications and services is a key responsibility.
• The position involves using software development best practices to automate solutions and eliminate toil.
• The engineer is responsible for Granicus information security by preserving the Confidentiality, Integrity, and Availability (CIA) of information assets and following the company's information security program.

Requirements:

• Candidates must have at least five years of relevant industry experience.
• A minimum of two years of hands-on Azure cloud experience in production support is required.
• An Agile and Lean thinking mindset is necessary for this role.
• Experience with software engineering best practices applied to data, including automation, testing, contract definition, clean code, and CI/CD, is essential.
• Good experience in infrastructure as code, CI/CD tooling, and configuration tools like Terraform for automation is required.
• Candidates should have experience working with monitoring and logging systems such as Elastic, NewRelic, LogicMonitor, Papertrail, and Pingdom.
• A pragmatic approach to solving problems is expected.
• Candidates must be comfortable writing code in at least one programming language, preferably with a background in software engineering or DevOps.
• A good understanding of object-oriented programming concepts is required.
• Hands-on coding experience with Python 3 is necessary.
• Exposure to application performance testing tools, preferably Locust, is a plus.
• Candidates should be open to learning new tools and technologies on the job.
• Leadership acumen is also a requirement for this position.
• Candidates must be willing and able to obtain/maintain a Secret-level security clearance through the U.S. Government, which requires U.S. citizenship, 10 years of U.S. residency status, and passing an in-depth government-sponsored background check.

Benefits:

• Granicus offers a competitive benefits package that allows employees to tailor benefits to their needs.
• Employees enjoy flexible time off.
• Medical insurance is available, including an option that is paid 100% by Granicus, along with dental and vision insurance.
• A 401(k) plan with matching contributions is provided.
• Paid parental leave is included in the benefits package.
• Employer-paid short and long-term disability insurance, group term life insurance, and AD&D insurance are offered.
• Group legal coverage is also part of the benefits.
• Additional benefits are available, enhancing the overall employee experience.