Remote Software Engineer

Description:

• The Software Engineer position at Rivian is a remote, contracted, entry-level role based in Salem, Oregon.
• The role involves owning, monitoring, and assisting with Service Now Slack escalation queues.
• The engineer will provide trusted support and escalation for technical issues.
• Responsibilities include collaborating with users to ensure consistent performance and supporting Rivian’s Slack and collaboration workspaces.
• The position requires maintaining Rivian’s Slack Enterprise Environment and custom Slack applications while enforcing best practices and standards.
• The engineer is expected to think creatively and document knowledge base articles for service desk and end users.
• Identifying and communicating gaps between current and desired end states is part of the job.
• The role includes assisting with delivery management processes and enforcement.
• The engineer will schedule and lead ad-hoc demos and training for Slack, custom Slack apps, workflows, and other digital workplace tools.
• Communication and collaboration with internal and external teams are essential.

Requirements:

• Candidates must have 2+ years of in-depth, hands-on experience with SaaS and Slack, and the ability to support third-party add-ons such as M365, Zoom, Jira, Confluence, Lucid Chart, and Lucid Spark.
• Slack Admin or Slack Developer Certifications are preferred.
• A process-oriented mindset and experience enabling enterprise-level processes using digital workplace tools, specifically Slack Admin, Slack Workflows, Slack Forms, and Slack Apps and APIs, are required.
• Experience configuring and supporting integration using development tools like Python, PowerShell, JavaScript, and Postman is necessary.
• Candidates should have a conceptual and practical understanding of SDLC, ITIL, and Agile Frameworks.
• A technical understanding of common networking terms and tools is required.
• Previous experience in a dynamic and agile environment is essential.
• The ability to work independently with minimal guidance and manage multiple clients and deliverables through effective time management and planning is necessary.
• Strong interpersonal, written, and verbal communication skills are required.
• Candidates should possess a strong executive presence, facilitation skills, a drive for results, attention to quality and detail, and a collaborative attitude.
• A good work ethic and the ability to work with diverse teams across different time zones are essential.
• The ability to multi-task and adapt to changing priorities is required.
• A Bachelor's degree is required.
• Extensive experience administering Atlassian products is a plus.

Benefits:

• The position offers the opportunity to work remotely, providing flexibility in work location.
• Employees will be part of a mission-driven company focused on creating emissions-free Electric Adventure Vehicles.
• The role allows for collaboration with a diverse team that shares a love for the outdoors and a desire to protect it.
• There are opportunities for professional growth and development through training and certifications.
• The company promotes a culture of creativity and innovation, encouraging employees to think outside the box.