Description:

Cognigy is transforming the customer service industry with its advanced AI Agent platform for enterprise contact centers.
The role of Software Engineer (DevEx) is crucial for delivering streamlined, secure, and efficient development experiences.
The position can be performed on-site in Düsseldorf or remotely in Germany.
Responsibilities include building internal tooling to boost developer productivity, optimizing CI/CD pipelines, implementing automated security solutions, standardizing development environments, improving monitoring and observability, designing secure automation solutions, collaborating with teams, managing developer lifecycle, and engaging with customers on architecture/security discussions.
The role offers significant opportunities for career development and access to ongoing training.

Requirements:

Candidates must have 5+ years of experience in backend software engineering, preferably in a platform or DevOps role.
Deep experience with Kubernetes, Helm, Terraform, and modern infrastructure-as-code practices is required.
Proficiency in backend development using TypeScript/Node.js, Python, or Golang is necessary.
Strong Linux terminal skills and experience with container debugging are essential.
Familiarity with CI/CD systems (e.g., GitHub Actions, Jenkins) and pipeline optimization techniques is needed.
Experience with security and compliance tooling like Snyk, Vanta, or equivalent is required.
Hands-on knowledge of cloud platforms (Azure, AWS preferred) is necessary.
Proven ability to collaborate, mentor, and lead process improvements across engineering teams is essential.
Observability expertise (Grafana, Sentry, Kibana) and a systems-thinking mindset are required.
Candidates should be comfortable making architectural decisions and owning secure, reliable developer infrastructure.

Cognigy offers an attractive and performance-oriented salary.
A company pension scheme is provided.
Employees receive 25 days of paid leave, plus 5 floating days, and public holidays.
There is a unique opportunity to help build and shape the company with little hierarchy.
Flexible working options are available.
Colleague recognition, reward, and celebration events are organized.
A global Employee Assistance Program is offered.
ClassPass membership is provided, giving access to various fitness and wellness experiences.
Ongoing learning and development opportunities, including access to Udemy, are available.
Employees receive one paid ‘Giving Back Day' each year to volunteer for a charity or community activity of their choice.
A subscription to the Calm app is provided for employees and five friends/family members, offering access to guided meditation, sleep stories, music, and masterclasses.