Description:

Kustomer is an industry-leading conversational CRM platform that enhances customer experiences through intelligent tools like AI and Automation.
The company empowers businesses to operate efficiently and deliver personalized service across various channels.
As an infrastructure engineer, you will build systems and abstractions used by teams across the company.
You will join a team of experienced engineers focused on improving developer experience, application observability, and designing architectural changes in critical backend components.
Responsibilities include improving scalability, performance, and availability of software infrastructure, leading complex projects, and tackling ambiguous engineering problems.
You will participate in cross-team initiatives to drive engineering best practices and collaborate with the InfoSec team to ensure platform security.
The role involves 75% backend systems work and 25% infrastructure tasks.

Requirements:

A Bachelor's degree in Computer Science, Computer Engineering, or a relevant technical field, or equivalent practical experience is required.
Candidates must have 10+ years of experience building and managing large-scale, highly available, distributed web applications.
Mastery of a high-level programming language such as Go, Python, or JavaScript is essential.
Experience in solving scale challenges in complex distributed systems is required.
Candidates should have experience owning technical architecture discussions and leading decisions for an engineering organization.
Experience in leading and mentoring engineers through technical projects and initiatives is necessary.